Servicenow Dev Technical Lead

2 days ago

Hyderabad Telangana, India Zensar Full time

Required Skills Qualifications Technical Expertise -Strong expertise in JavaScript Glide API AngularJS HTML CSS and ServiceNow development frameworks -Deep knowledge of ITSM ITOM CMDB HRSD SecOps CSM and custom application development on ServiceNow -Proven experience in enterprise-wide integrations and ServiceNow architecture design -Experience in CI CD DevOps methodologies and Agile Scrum development Certifications - ServiceNow Certified System Administrator CSA - Certified Application Developer CAD - Certified Implementation Specialist CIS is preferred Experience Required - Bachelor s or master s degree in IT or Computer Science - 7 to 10 years of experience in ServiceNow development and leadership roles Key Responsibilities Mentor ServiceNow developers ensuring best practices in coding configuration and integrations Define and execute the ServiceNow development roadmap aligning with organizational goals Collaborate with IT leadership and stakeholders to drive platform adoption and innovation Establish governance frameworks coding standards and security protocols for ServiceNow development Responsible for - design development and deployment of ServiceNow applications service catalog items workflows and integrations along with effort schedule estimates Provide technical solutions design and development guidance to the engineering team for ITSM ITOM HRSD SecOps and other ServiceNow modules Lead complex integrations with third-party applications using REST SOAP LDAP MID Server and APIs Implement automation AI ML-driven workflows and ServiceNow best practices to enhance business processes Ensure compliance with ITIL frameworks security policies and ServiceNow standards Support the Operations SRE team to manage system upgrades patching and overall platform stability Work closely with business units IT teams and ServiceNow administrators to gather requirements and translate them into solutions Support the Transformation lead for continuous service improvement and Ops Lead for the platform management activities i e EOL upgrades and Family updates

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