Senior Technical Writer

Company Description It all started in sunny San Diego California in 2004 when a visionary engineer Fred Luddy saw the potential to transform how we work Fast forward to today ServiceNow stands as a global market leader bringing innovative AI-enhanced technology to over 8 100 customers including 85 of the Fortune 500 Our intelligent cloud-based platform seamlessly connects people systems and processes to empower organizations to find smarter faster and better ways to work But this is just the beginning of our journey Join us as we pursue our purpose to make the world work better for everyone What you get to do in this role Work closely with engineering and product management to plan create and maintain user-focused technical documentation for multiple product features or applications in alignment with an established content strategy Provide input to help shape future content strategy for the product or business unit you help to support Contribute to the continued evolution of ServiceNow s content development processes DITA-based information model and writing style and standards Develop a strong understanding of the ServiceNow product ecosystem and expert knowledge of the specific product area and user base you support Qualifications Basic Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AI s potential impact on the function or industry Demonstrate English language proficiency through an assessment via HackerRank evaluating grammar sentence structure and skills in clear user-centric and procedural writing Understanding of content development life cycles and processes 4 years work experience in technical communication Samples of your prior technical writing work or other writing that demonstrates your ability to communicate complex ideas and technical information clearly Experience authoring in the Darwin Information Typing Architecture DITA or another XML-based structured authoring architecture Experience independently planning creating and delivering documentation in a fast-paced globally distributed software development environment Ability and eagerness to demonstrate leadership by mentoring other writers adapting quickly to changing priorities and helping diverse cross-functional teams collaborate effectively to deliver exceptional results Additional Information Work Personas We approach our distributed world of work with flexibility and trust Work personas flexible remote or required in office are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service Equal Opportunity Employer ServiceNow is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements Accommodations We strive to create an accessible and inclusive experience for all candidates If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance Export Control Regulations For positions requiring access to controlled technology subject to export control regulations including the U S Export Administration Regulations EAR ServiceNow may be required to obtain export control approval from government authorities for certain individuals All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities From Fortune 2025 Fortune Media IP Limited All rights reserved Used under license