Omnichannel Orchestration Ops Associate Consultant

At Lilly we unite caring with discovery to make life better for people around the world We are a global healthcare leader headquartered in Indianapolis Indiana Our employees around the world work to discover and bring life-changing medicines to those who need them improve the understanding and management of disease and give back to our communities through philanthropy and volunteerism We give our best effort to our work and we put people first We re looking for people who are determined to make life better for people around the world At Lilly we unite caring with discovery to make life better for people around the world We are a global healthcare leader headquartered in Indianapolis Indiana Our 39 000 employees around the world work to discover and bring life-changing medicines to those who need them improve the understanding and management of disease We re looking for people who are determined to make life better for people around the world As Lilly strives to achieve these objectives we have embarked on building and in-housing a state-of-the-art next-best action recommendation engine platform to enable more agile sales and marketing operations This platform will - ingest a wide variety of data sources - run advanced personalized marketing models - and integrate seamlessly with all other Lilly SF and marketing operations platforms to provide recommendations on what should we do next to the sales and marketing teams at the individual doctor level enabling better decision making and improving customer experience As part of this team we are excited to welcome professionals interested in driving cutting-edge technology-driven business operations with a focus on quality assurance and continuous improvement This team will be responsible for operating the omnichannel recommendation engine platform VERSO which will drive SF and marketing campaigns for Eli Lilly USA Mandatory Requirements Technical and behavioral skills qualifications Bachelor s degree preferably in quantitative IT related fields Engineering operations IT IS 3 years total experience with 1 years in manipulating and mining large data sets using SQL including ability to debug code written by others good working experience in TechOps with focus on Process improvement innovation Strong understanding of how technology-driven data management and analytics drive better personalized marketing campaigns Good verbal and written communication to enable successful delivery in a dynamic environment in a large matrixed team Preferred qualifications Prior experience in executing operations programs that use data-driven decision engines in sales through Veeva etc or digital marketing through SFMC Adobe etc Certifications in SQL or other querying programming languages project mgmt certifications Experience working in Agile Scrum setups using JIRA or other relevant platforms Fundamental understanding of the digital marketing ecosystem customer data analytics content creation and management A B testing etc Prior experience with executing US pharmaceutical SF and digital marketing operations how Veeva emails web P2P channels are used for marketing to doctors and specific services Epocrates Medscape Doximity etc either with an agency or through in-house service centers Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce ensuring equal opportunities when vying for positions If you require accommodation to submit a resume for a position at Lilly please complete the accommodation request form for further assistance Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response Lilly does not discriminate on the basis of age race color religion gender sexual orientation gender identity gender expression national origin protected veteran status disability or any other legally protected status WeAreLilly