#65186735 Process Expert 3

3 weeks ago

Chennai Tamil Nadu, India Maersk Full time

About MaerskMaersk is a global leader in integrated logistics with a legacy of industry leadership spanning over a century Through constant innovation and transformation we are redefining the limits of what is possible continually setting new benchmarks for efficiency sustainability and excellence At Maersk we embrace diversity collaboration and continuous learning striving to ensure that our workforce reflects and understands the customers we serve With over 100 000 employees across 130 countries we work together to shape the future of global trade and logistics Join us as we leverage cutting-edge technologies and unlock opportunities on a global scale Together let s navigate towards a brighter more sustainable future with Maersk What We Offer xc2xb7 Impact Your role will directly contribute to enhancing our global logistics operations and delivering exceptional service to our customers xc2xb7 Opportunity Maersk provides ample opportunities for both professional and personal growth within the dynamic logistics and supply chain industry xc2xb7 Innovation Be part of a forward-thinking team that embraces innovative logistics solutions and cutting-edge technologies xc2xb7 Global Exposure Collaborate with colleagues and customers across diverse regions gaining insights into global logistics practices xc2xb7 Work-Life Balance We promote work-life balance with flexible working arrangements to support our employeesxe2x80x99 well-being Key Responsibilities xc2xb7 Customer Channel Management Oversee logistics customer communication channels ensuring timely and effective responses related to shipments delivery schedules and cargo tracking xc2xb7 Contract Dispute Management Handle logistics contract-related matters including amendments invoicing discrepancies and dispute resolution Export Document Management Strong understanding and managing all the shipping documents such as SI PF BOL CC ensuring timely effective and maintaining accuracy xc2xb7 Case Management Manage customer issues such as delays discrepancies or logistics-related queries ensuring quick resolution and customer satisfaction xc2xb7 KPI Metrics Manage customer and Maersk internal KPIxe2x80x99s including analysis and proactive measures xc2xb7 Administrative Support Provide skilled technical and operational support related to logistics processes such as documentation invoicing and data entry Who We Are Looking For xc2xb7 Educational Background Bachelorxe2x80x99s or Masterxe2x80x99s degree in logistics supply chain business or any related discipline from a reputable institution xc2xb7 Experience 2 to 5 years of experience in a logistics or supply chain role preferably within the shipping and logistics industry xc2xb7 Process Knowledge Strong understanding of logistics processes such as cargo handling shipment tracking freight forwarding and customs clearance with a commitment to adhering to quality standards xc2xb7 Attention to Detail Highly organized with a strong focus on the accuracy of logistics documentation such as bills of lading shipping manifests and invoices xc2xb7 Problem-Solving Skills Proactive and self-motivated capable of performing root cause analysis to resolve logistics issues independently such as shipment delays or route optimization challenges xc2xb7 Communication Skills Excellent written and verbal communication skills with the ability to effectively engage with both internal teams and external logistics partners xc2xb7 Timeliness Ability to manage time-sensitive logistics operations ensuring that timelines are met for cargo delivery and customer commitments xc2xb7 Analytical Skills Strong analytical abilities with the capacity to evaluate logistics performance metrics optimize routes and reduce lead times xc2xb7 Resilience Under Pressure Ability to work under tight deadlines and handle logistics challenges such as disruptions or high-priority shipments with a high sense of urgency xc2xb7 Adaptability Eager to learn and adapt to evolving logistics technologies such as automated tracking systems and digital freight management xc2xb7 Teamwork and Independence A collaborative team player who can also work independently in a logistics environment coordinating with various stakeholders like transporters warehouse staff and customs officials xc2xb7 Work Environment Adaptability Comfortable working in a fast-paced dynamic logistics environment with adaptability to operational changes xc2xb7 Shift Flexibility Open to working in rotational shifts including evenings weekends and during high-demand periods such as peak shipping seasons xc2xb7 Technical Proficiency Proficient in logistics-related software and Microsoft Office tools including Excel PowerPoint and Word xc2xb7Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking Maersk is an equal opportunities employer and welcomes applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy orparental leave veteran status gender identity genetic information or any other characteristic protected by applicable law We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements We are happy to support your need for any adjustments during the application and hiring process If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing accommodationrequests maersk com Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements We are happy to support your need for any adjustments during the application and hiring process If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing Maersk

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