Process Expert

7 days ago

Chennai Tamil Nadu, India Barclays Full time

Job Title : Process Expert
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Take ownership for managing risk and strengthening controls in relation to the work you do

Working Flexibly

Hybrid Working

Structured hybrid role:
Introduction:
To work in a team environment for providing guidance and resolving complex queries processing various transactions based on policies and processes instructions within agreed timelines with accuracy to consistently provide a high level customer service.

What will you be doing?
- Provide Guidance/Resolve Query in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy.
- Handle complex queries / escalation queries and provide inputs for improvements
- Adhere to quality control discipline, procedures and checks at all times.
- Ensure “customer centric” approach is applied when resolving the queries
- Day to day query resolution, with upward escalation of more complex queries to the management team.
- Report issues and concerns as soon as possible to seniors’/ team leaders/ managers etc in time and with complete information, in which effort is made to prevent or limit possible damage.
- Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews.
- Thorough solution of queries & identify improvements to processes.
- Maintain effective performance by being adaptable and positive in approach to dynamic business circumstances, questioning procedures and proactively seeking solutions

What we’re looking for:

- Ability to work independently or as part of a team.
- Ability to drive performance and achieve results
- Effective escalation handling and time management skills
- Strong analytical and data interpretation skills.
- Ability to perform data analysis, identify areas of opportunities and drive process improvements
- High customer focus and ability to address customer needs effectively
- Achieving high standards and delivering results with accuracy and attention to detail.
- Ability to work in shifts
- MS Office Applications (preferably, Excel, word & PowerPoint)

Skills that will help you in the role:
Basic Qualification:

- 3-7 years of relevant experience
- Graduate/Post-Graduate in any discipline
- Knowledge of HR Operations product procedures and policies and experience in managing contact centre model.
- Flexibility in hours of work and ability to work changing shifts patterns
- Completed at least 12 months in the role
- Rated Strong & above on both what & how for the previous year

Preferred Qualifications:

- Experience of working in customer facing roles in BPO/KPO
- Familiarity with procedures, policies, products and services of a financial organisation
- Ability to work within deadlines/customer demand

Where will you be working?
Chennai

Be More at Barclays
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset
We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.

Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.
Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build coll

  • Voice Process Executive

    7 days ago

    Chennai, Tamil Nadu, India IRISH EXPERT LLP Full time

    **Immigration Advisor** Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations. **Specific...

  • Ap Invoice Processing Process Expert

    4 weeks ago

    Chennai, Tamil Nadu, India Capgemini Full time

    **Job Description**: **Role based in BSv organisation. Leveraging expert knowledge of Process Invoiceing, The Process Invoicing Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the...

  • Process Expert

    7 days ago

    Chennai, Tamil Nadu, India Tata Consultancy Services Full time

    2-6 years of experience with AML, KYC, Client Monitoring Sanctions or knowledge of Correspondent Banking - CAMS certification by ACAMS will be added advantage - Seeking an expert in the AML domain; having in-depth knowledge of KYC E2E, Transaction Monitoring and/or Client Monitoring. Qualifications :BACHELOR OF COMMERCE

  • Global Process Expert

    1 week ago

    Chennai, Tamil Nadu, India AstraZeneca Full time

    **Job Title: Global Process Expert - Global Labelling Business Process** **Career Level - E** **Introduction to Role**: Join our dynamic team at AstraZeneca as a Global Process Expert in our Global Labelling Business Process (GLBP). This role is pivotal to the success of AstraZeneca, ensuring the correct artwork is produced for our packaging components....

  • Record to Analyze Process Expert

    3 weeks ago

    Chennai, Tamil Nadu, India Capgemini Full time

    **Job Description**: - Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling...

  • Process Expert

    1 week ago

    Chennai, Tamil Nadu, India Barclays Full time

    . **Purpose of the role** To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. **Accountabilities** - Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. - Collaboration with teams across the bank to align and integrate...

  • Process Expert

    1 week ago

    Chennai, Tamil Nadu, India Barclays Full time

    **Purpose of the role** To support business areas with day-to-day processing, reviewing, reporting, trading and issue resolution. **Accountabilities** - Support various business areas with day-to-day initiatives including processing, reviewing, reporting, trading, and issue resolution. - Collaboration with teams across the bank to align and integrate...

  • Expert - Process Automation - Vdc

    7 days ago

    Chennai, Tamil Nadu, India DHL Full time

    **Join our “Digital Service Lab” at DHL Global Forwarding, Freight (DGFF) GSC - Global Service Centre!** **Job Title**: Expert, Data Scientist - Digital Service Lab, GSC MAA **Job Location**: India - Chennai **Business Area**: GSC, DGFF **Department**: DSL **Grade: L** Are you dynamic and results-oriented with a passion for logistics? Join our...

  • S4/hana Enterprise Process Expert

    1 week ago

    Chennai, Tamil Nadu, India AstraZeneca Full time

    **S4/Hana Enterprise Process Expert - Global Trade Services** **Location: Warsaw, **Guadalajara, Kuala Lumpur and Chennai*** **Hybrid model: 3 days per week from office** **The Axial Programme (Global S/4HANA implementation)** We are one purpose-led global organisation. The enablers and innovators, ensuring that we can fulfil our mission to push the...

  • Process Expert

    6 days ago

    Chennai, Tamil Nadu, India Barclays Full time

    **Purpose of the role** To support the Specialist Customer Care team by providing exceptional customer service while resolving more complex customer needs/requests. **Accountabilities** - Support the execution of customer service requirements to resolve more complex customer needs, requests and enquires. - Collaboration with teams across the bank to align...

  • Process Expert

    1 week ago

    Chennai, Tamil Nadu, India Barclays Full time

    Join us as a "Process Advisor" at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionize our digital offerings, ensuring unapparelled customer experiences. To be a successful "Process Advisor", you should have experience with some other highly valued...

  • Record to Analyze Process Expert

    3 weeks ago

    Chennai, Tamil Nadu, India Capgemini Full time

    **Job Description**: - Role based in BSv organisation. Leveraging deepening knowledge of one or more R2A processes (record, report, analyze etc), Record to Analyze Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling...

  • Career Counselor

    4 weeks ago

    Nungambakkam, Chennai, Tamil Nadu, India IRISH EXPERT LLP Full time

    Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations. Specific responsibilities: - Provide expert...

  • Procurement Executive

    2 weeks ago

    Chennai, Tamil Nadu, India EXPERT CORPORATE SOLUTIONS Full time

    Greetings from Expert Corporate Solutions, Hi we are hiring Procurement Officer for the Chennai location Job Role: Procurement Officer (Field Purchase) Gender: Male Qualification: Any Graduation language Proficiency : Tamil and English **Role & responsibilities** Purchase related all responsibility - New Vendor Development, Price Negotiation with a...

  • Student Counsellor

    4 days ago

    Nungambakkam, Chennai, Tamil Nadu, India IRISH EXPERT LLP Full time

    **Immigration Advisor** Responsible for providing expert advice and assistance to clients and their enquiries selling Immigration products & services. This role involves staying abreast on immigration rues and regulations various countries, guiding clients through immigration process, and ensuring compliance with relevant regulations. **Specific...

  • Procurement Process Expert

    4 days ago

    Chennai, Tamil Nadu, India Chemplast Sanmar Limited Full time

    About the RoleThis is an exciting opportunity for a Procurement Process Expert to lead our Materials Management function and drive business growth through optimized procurement processes. You will be responsible for providing expert guidance on SAP MM best practices, ensuring compliance with regulatory requirements, and identifying areas for process...

  • Process Associate

    5 days ago

    Chennai, Tamil Nadu, India Future Pipe Industries Full time

    **Reports to**:Team Leader**: **Category**:FTE**: **Location**:Chennai**: **Unit/ Division/ Department/ Section**:Future Pipe Industries Services Private Limited**: **JOB PURPOSE**: To perform operational tasks in the relevant domain for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume,...

  • Business Process Expert

    3 weeks ago

    Chennai, Tamil Nadu, India Zf Friedrich Full time

    Job DescriptionJob Description :Process ExpertYour tasks-- Identification of business and process risks by means of independent analysis of existing processes as well as development of concepts and creation of requirement and functional specifications with complex content- Recording and evaluation of local process requirements- Development and documentation...

  • Process Expert

    2 weeks ago

    Chennai, India Barclays Full time

    Job Title: Process Expert Location: Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of...

  • Process Expert

    2 weeks ago

    Chennai, India Barclays Full time

    Job Title: Process Expert Location:Chennai About Barclays Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of...