DC ACI L2/L3 Network Consulting Engineer

3 weeks ago

Navi Mumbai Mumbai India Neev Full time

Job Description

Job Description DC ACI L2/L3 Network Consulting Engineer

Locations: Mumbai, Chennai, Gurugram, Hyderabad (In-Office)

Experience Level: 58 Years

Role Type: Design & Deployment (Cisco CX Customer Experience)

Role Overview

We are seeking highly skilled DC ACI L2/L3 Network Consulting Engineers (NCEs) with strong expertise in Cisco Data Center technologies to deliver end-to-end design, deployment, and operational support. As part of Cisco's Customer Experience (CX) Organization, you will be a key technical expert working directly with customers, ensuring high-quality delivery and support across Data Center infrastructures.

Key Responsibilities

- Deliver Cisco Data Center technologies, solutions, and services for enterprise and telecom customers.
- Act as Cisco's face to the customer, building trusted relationships while managing customer expectations.
- Provide hands-on design, deployment, and troubleshooting for DC ACI solutions.
- Conduct root-cause analysis at the network and application level, producing technical reports with corrective and preventive recommendations.
- Collaborate with Cisco HTOM, HTTS CSEs, NCEs, SEs, and SDMs to ensure smooth delivery and customer satisfaction.
- Monitor and analyze customer environments, identifying trends and enabling proactive problem management.
- Lead weekly technical review cadences with customers, ensuring alignment on issue resolution and progress.
- Provide technical governance during escalations and complex situations, ensuring reduced time to resolution.
- Deliver quarterly reports highlighting trends, corrective action plans, and recommendations.
- Handle multiple customer engagements remotely or on-site, ensuring consistent delivery standards.

Technical Expertise Required

- Cisco Data Center (Nexus) Expertise (58 years):

- Nexus Series Switches (2k, 3k, 5k, 7k, 9k)
- Cisco UCS portfolio and Data Center environments

- Cisco ACI, DNAC & ISE: Strong hands-on deployment and operational experience.
- Routing & Switching Protocols: OSPF, BGP, IS-IS, MPLS, VXLAN, FabricPath, vPC, STP, Multicast, OTV, QoS, First Hop Redundancy.
- Security & Networking Concepts: Solid understanding of TCP/IP, data center security models, and storage networking services.
- Problem-Solving: Ability to analyze and resolve highly complex issues under pressure, with innovative solutions.
- Industry Best Practices: Knowledge of Cisco's leading Data Center technologies and deployment methodologies.

Desired Skills

- Strong communication and customer management skills.
- Experience working in fast-paced, high-impact environments.
- Ability to collaborate and share knowledge with peers and customers.
- Agile way of working and ability to adapt to evolving customer needs.

Skills: data center,cisco,customer experience,routing protocols,design,cx,leap,nces,spin,dc,troubleshooting

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