Cisco DC ACI Engineer L2

3 days ago

Mumbai Metropolitan Region, India Neev Full time

Job Description – DC ACI L2/L3 Network Consulting Engineer
Locations:
Mumbai

Experience Level:
5–8 Years

Role Type:
Design & Deployment (Cisco CX – Customer Experience)

Role Overview
We are seeking highly skilled
DC ACI L2 Network Consulting Engineers (NCEs)
with strong expertise in
Cisco Data Center technologies
to deliver end-to-end design, deployment, and operational support. As part of Cisco's
Customer Experience (CX) Organization
, you will be a key technical expert working directly with customers, ensuring high-quality delivery and support across Data Center infrastructures.

Key Responsibilities

  • Deliver Cisco Data Center technologies, solutions, and services for enterprise and telecom customers.
  • Act as Cisco's face to the customer, building trusted relationships while managing customer expectations.
  • Provide hands-on design, deployment, and troubleshooting for DC ACI solutions.
  • Conduct root-cause analysis at the network and application level, producing technical reports with corrective and preventive recommendations.
  • Collaborate with Cisco HTOM, HTTS CSEs, NCEs, SEs, and SDMs to ensure smooth delivery and customer satisfaction.
  • Monitor and analyze customer environments, identifying trends and enabling proactive problem management.
  • Lead weekly technical review cadences with customers, ensuring alignment on issue resolution and progress.
  • Provide technical governance during escalations and complex situations, ensuring reduced time to resolution.
  • Deliver quarterly reports highlighting trends, corrective action plans, and recommendations.
  • Handle multiple customer engagements remotely or on-site, ensuring consistent delivery standards.

Technical Expertise Required

  • Cisco Data Center (Nexus) Expertise (5–8 years):

  • Nexus Series Switches (2k, 3k, 5k, 7k, 9k)

  • Cisco UCS portfolio and Data Center environments

  • Cisco ACI, DNAC & ISE: Strong hands-on deployment and operational experience.

  • Routing & Switching Protocols: OSPF, BGP, IS-IS, MPLS, VXLAN, FabricPath, vPC, STP, Multicast, OTV, QoS, First Hop Redundancy.
  • Security & Networking Concepts: Solid understanding of TCP/IP, data center security models, and storage networking services.
  • Problem-Solving: Ability to analyze and resolve highly complex issues under pressure, with innovative solutions.
  • Industry Best Practices: Knowledge of Cisco's leading Data Center technologies and deployment methodologies.

Desired Skills

  • Strong communication and customer management skills.
  • Experience working in fast-paced, high-impact environments.
  • Ability to collaborate and share knowledge with peers and customers.
  • Agile way of working and ability to adapt to evolving customer needs.

Skills: routing,cx,catalyst,cisco,data center,aci,switching,management,nexus,protocol,sdn

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