Associate Product Consultant

2 weeks ago

Gurgaon, Haryana, India Cvent Full time
Job Description

We have multiple Associate Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department across all three product areas: Event Management, Web Surveys and Supplier Network

As our clients primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via email.

There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible.

In This Role, You Will:

- Demonstrate detailed product knowledge when assisting clients over the phone and email by answering their product questions and offering technical assistance
- Provide trainings and best practice tips to hotels and event organizers from around the world using the Cvent Supplier Network to market and sell group business
- Gather client requirements for future releases of the product
- Create and maintain all product documentation
- Document all communication with the client in Cvent's CRM software
- Strive to meet weekly activity metrics as well as quarterly performance assessments

Heres What You Need:

- Bachelor's degree with strong academic credentials
- Excellent communication skills (verbal and written)
- Experience in Blended Process that involves working on Custom tasks/Projects - preferably travel/hotel background
- Strong business acumen, ethics and high integrity
- Candidate must rank within the top 20% of their present team
- Experience in working on Microsoft Excel and Word
- Candidates should be ready to work night / late night shifts
- Must be articulate, organized, detail-oriented and have the ability to multi-task
- Quick learner, with a positive attitude and ability to work well within a team

Work Hours:

- US Shifts - East Coast

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