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Branch Operations Supervisor
1 month ago
ABOUT USIndie Campers the go-to campervan Marketplace is on a mission of making road trips available to everyone Thanks to its digital approach and customer-centric orientation Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices With over one million nights rented through our travel platform we have welcomed more than 300 000 travelers from 169 countries We offer a comprehensive and expanding array of road trip possibilities short-term RV rentals long-term campervan subscriptions and the possibility of buying one of our vehicles available for sale Rooted in a deep technological focus our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey THE ROLEWe re looking for people with an outstanding customer service passion for our depot in Palma - Mallorca You ll be the face of a role model for our company reporting directly to the Iberia Area Operations Manager with the goal of demonstrating top customer care maintaining the fleet of campervans in neat conditions and showing accountability of each important instance that need to be led to ensure flawlessly functioning of the depot WHAT WILL YOU WORK ON Handle incoming reservations welcoming guests and taking care of check-ins and check-outs Taking care of the fleet logistics and making sure our campervans are maintained in top condition by monitoring maintenance and repairing need Assist in Training supervising and coaching your team Booking activities control manage stock local suppliers and cleaning services Handle complaints emergencies and any local issue that may arise to make sure operations run smoothly Preparing and cleaning our campervans Assisting in reselling campervans preparing and showing them to prospective buyers WHO ARE WE LOOKING FOR You are a travel enthusiast with an aptitude for direct contact with customers with experience in Tourism Hospitality Retail or Rent-a-car being desirable You re fluent in English and Spanish mandatory You re eligible to work in Spain have a valid driver s licence and feel confident enough to drive a campervan mandatory You re available to work weekends and national holidays You re a responsible person who takes their work seriously and can be relied upon You re well-organised and you re good at solving problems THE INDIE COMMITMENT Being part of a young fast-growing and innovative company where you make a difference Career development opportunities Continuous training and coaching to develop the skills that matter to you Compensation package that includes Performance and Referral Bonuses Free Road Trips so you can experience Indie firsthand trips around Europe North America and Oceania Are you ready to Go Indie Indie Campers
