3 Days Left: Duty Manager

3 days ago

Bangalore Karnataka, India Ksworld Ventures Full time

Hiring Duty Manager Retail OperationsExp 4-5 yrs in Retail Location Kempegowda International Airport Bangalore Work Timings Roster Pattern - 1 Day 1 Night 2 Offs Role Profile - Together with the store manager evaluate all store employees - Responsible for managing the store and the shift team and ensure that the store provides the highest level of customer service - Verify staff positioning during the shift according to the daily activity - Guarantee that the store is operated under the company standards - Ensure that all products display the correct price and that all change of prices areexecuted on time Staff Briefing - Communicate to the staff the necessary information at the beginning of the shift including targeted sales promotions new products company policies - Track the daily sales Analyze if there is any issue in the store that might be affecting the weekly sales - Supervise the stock counting at the end of the shift - Responsible for the opening and closing of the stores together with the till supervisor - Organize and coordinate shift plans - Perform the Product Knowledge Training to the Shop Personnel - Review sales of last week month by store category and brand compared to the previous month year and budget - Ensure that daily sales are being tracked by the shift supervisors and sales associates Analyze if any issue in the terminal store might be affecting the weekly sales and takecorrective actions if needed - Compile all customer complaints and suggestions and take action or escalate to the relevant department - Responsible for managing the stores in the terminal within an operation consistent with the short and long term interests of the company - Identify any replenishment promotions pricing issues with the operation product Manager and take the necessary action to correct them - Carry out all staff appraisal and evaluation - according to procedure - Review that all company policies have been executed by the staff - Ensure store compliance with health and safety regulations - Undertake store administration duties such as managing store budgets and updating financial records Person Profile - Experience and Specific Requirements Desirable Travel Retail experience - Powerful leading skills and business orientation - Deep understanding of the dynamics of the local market core retail process - Proven track record of leading people and teams and coordinating multiple teams in parallel in a dynamic environment - Excellent communication interpersonal skills - Strong expertise in working with Ms Office tools - SAP is added advantage - Customer service-oriented with in-depth knowledge of basic business management process ref updazz com

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