Account Management Executive

job description At Amazon we re working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Account Management executive for its DSP Program team The person will be responsible for working on multiple charters in the DSP program such as compliance VAS partner profitability MOT and Block mix at stations reporting mechanisms track partner review AIs track daily performance management metrics publishing metric reports and will be reporting to Business Coach Sr Business coach The job requires a person who has ownership to co-ordinate with multiple stakeholders to track metrics good in excel has good analytical skills to analyze data and check for scope to keep raising the bar The person should also have good oral written communication skills Person would need to travel across multiple stations basis Business coach BC directives and addressing any operational urgencies Skills - Proficiency in verbal written communication -Experience to co-ordinate with multiple stakeholders - operations field experience preferred - Good working knowledge of MS Office MS Outlook - Ability to analyze and identify patterns in large data sets - Decision making aptitudes based on given guidelines and in ambiguous contexts Loop competencies Quantitative data Analytical skills Deep Dive Basic qualifications Graduation in any Discipline is required for this position - 1-5 years of experience in business operations processes excel data working data analysis and deep dive multiple stakeholder management Last mile operations experience will be an added advantage Key job responsibilities Account Management executives will perform these activities in line with P0 goals - a Support BC in tracking DOT metric Delivery on time and identify defaulting DSP partners b Track MOT and Block level partner profitability metric P50 P90 route count goals and highlight actionable areas to BC c Minimize NL losses by coordinating with station teams and BC on NL Ageing SLP GST COD cases d track DSP support hub actionable points and reach out to BC for interventions when required e Deep dive on network health score of partners and escalate to BC about consistent bottom DSP partners f Track partner improvement post MEP issuances and loop in BC in case of issues g follow-up on the AIs generated from DSP reviews meetings and BC DSP WBRs and escalate to BC in case of issues as part of network health and account management mechanism getting built In addition AME tasks would also include to support BC in a new partner onboarding and documentation b track partner levels compliance QBs b Improve VAS adoption tracking policy renewals d Solving invoicing related disputes e Solve NL COD SLP GST related concerns f scheduling new EV vendors-Partner connect to meet sustainability goals g sharing daily DSP performance reports submission of BG Bank guarantee within deadlines h In the context of pinnacle launches the AME will evaluate document and license readiness monitor onboarding SIMs manage station dashboard access and scrutinize other essential checkpoints for new 2 0 DSP partner i Maintain a ready reckoner of tenured top-performing DSP supervisors BASIC QUALIFICATIONS - Bachelor s degree - Speak write and read fluently in English - Experience with Microsoft Office products and applications PREFERRED QUALIFICATIONS - Experience in an operational role Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner