Production Support Analyst

At Citi we get to connect millions of people across hundreds of cities and countries every day And we ve been doing it for more than 200 years We do this through our unparalleled global network We provide a broad range of financial services and products to our clients - whether they be consumers corporations governments or institutions - to help them meet their biggest opportunities and face the world s toughest challenges We re currently looking for a high caliber professional to join our team as Officer C10 Production Support Analyst - Automation Solutions based in Chennai India Being part of our team means that we ll provide you with the resources to meet your unique needs empower you to make healthy decision and manage your financial well-being to help plan for your future For instance Citi provides programs and services for your physical and mental well-being including access to telehealth options health advocates confidential counseling and more Coverage varies by country We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families That s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world We empower our employees to manage their financial well-being and help them plan for the future Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses We have a variety of programs that help employees balance their work and life including generous paid time off packages We offer our employees resources and tools to volunteer in the communities in which they live and work In 2019 Citi employee volunteers contributed more than 1 million volunteer hours around the world We are seeking a highly motivated and detail-oriented Production Support Analyst to join our team The ideal candidate will be responsible for ensuring the smooth operation and compliance of our automation and technology inventory providing critical support for production issues and maintaining high service levels for our key systems In this role you are expected to Troubleshooting and Support Review and complete troubleshooting activities for automation inventory across SAS Python and Appian tools Provide timely and effective resolution for production issues related to these platforms Inventory Management Compliance Assist with the management and oversight of all FID Robo ID VDI and other relevant technology inventory Ensure all technology inventory adheres to internal policies and regulatory compliance standards Issue Analysis and Documentation Collaborate in conducting root cause analysis for all production issues Identify themes and attributes of recurring issues to inform long-term solutions Ensure all production issues their resolutions and root causes are properly documented Vendor Support Coordination Assist with EERS External Engagement and Relationship Management System processes for vendor support teams facilitating efficient communication and issue resolution with third-party providers SAS Monitoring and SLA Adherence Monitor SAS production reports to ensure data accuracy and timely delivery Ensure that service level agreements SLAs are consistently met for all monitored reports and systems Manage and disseminate all necessary communications to stakeholders regarding system status issues and resolutions As a successful candidate you d ideally have the following skills and exposure Proven experience in a production support or similar technical role Strong understanding of and experience with SAS Python and or Appian technologies Familiarity with IT inventory management and compliance best practices Excellent problem-solving and analytical skills for root cause identification Ability to communicate effectively with technical and non-technical stakeholders Experience with monitoring tools and incident management processes Strong documentation skills 2 years experience in bank services Excellent written and communication skills Ability to influence negotiate and resolve conflicts as well as deal effectively with senior leaders from all functional backgrounds on all aspects of business operations Education Bachelor s University degree or equivalent experience This job description provides a high-level review of the types of work performed Other job-related duties may be assigned as required Working at Citi is far more than just a job A career with us means joining a family of more than 230 000 dedicated people from around the globe At Citi you ll have the opportunity to grow your career give back to your community and make a real impact Take the next step in your career apply for this role at Citi today Job Family Group Business Strategy Management Administration Job Family Business Process Re-Engineering Time Type Full time Most Relevant Skills Please see the requirements listed above Other Relevant Skills Information Technology Project Management Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review View Citi s and the poster