E Commerce Manager

2 weeks ago


Bengaluru, Karnataka, India Randstad Full time

job detailsThe below Key Performance Areas include but are not limited to Lead the front end UX UI development back-end systems support function for Food Vessel Constantly analyse and e-report all performance metrics set by the business Develop enhance and maintain standard operating procedures for all systems interactions Maintain FV s Seller s product portfolio to a high degree of accuracy and ensure supporting functions such as QA Business Development Marketing and Supply Chain Operations contribute as effective stakeholders Liaise professionally and effectively with our customer base - Buyers Sellers and 3 rd party Service Partners on the platform - to always add value and promote the Food Vessel business Keep a close eye on customers feedback to ensure that our products and services always exceed expectations and are competitive Ensure completion of periodic reviews and regular monitoring of all internal trading parameters within the FV review cycle Hold frequent systems development reviews with our 3 rd party partners to constantly enhance our online performance Actively maintain our social media pages and support the business by attracting new customers and promoting the company Work closely with our business development team to create an effective CRM system and ensure all customer information is accurate and accessible Ensure that continuous and early feedback is given to the business on sales volatility major deviations from plan customer and 3 rd party service partner suggestions Over time create a highly performing Systems Administration team to cover every aspect of support CRM and service response Knowledge Has a specialist understanding of both front- back-end e-commerce platforms Has maintained systems supporting diverse customer portfolios in the food industry using e- commerce or purchasing platforms Has a solid understanding of system administration payment wallets trade or credit finance buyer- seller payment cycles quality assurance logistics planning and supply processes Experience Min 5 years of supervisor-level System Admin experience within trade of raw material food beverage supply chain logistics FMCG multi-national import export Knowledge of traditional and e-commerce End-to-End Supply chain processes Demonstrable large SKU count catalogue category management An outstanding history of CRM and ticket management Skills Degree in systems business administration supply chain manufacturing or similar Resilient intuitive insightful with a passion for orderly operations High attention to business and systems process efficiency An excellent communicator externally and internally with a high proficiency in the English language Ability to work remotely and manage communications and projects in multiple countries show more Randstad



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