Urgent Search: AGM

Role
Cloud Operations
Job Level/ Designation
M2
Function / Department
Cloud Gov and Service Assurance
Location
Mumbai

Job Purpose
Responsible for operations and maintenance of Cloud Infra elements across OEM cloud having CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine
To ensure 100% availability of the deployed cloud infrastructure.
Streamline cloud operational processes to ensure healthy and robust network.
Achieve set benchmarks for cloud KPI’s
Facilitate technology discussions, prioritization and governance to ensure timely execution
Close Coordination with SNOC, Cluster and Code to address all issues related to cloud and get them resolved within TAT.
Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
Alignment with SNOC/CODE/OEM for implementation of new feature, parameter changes to maintain uptime and improve CXX score.
Work towards automation for various routine activities to reduce manual interventions and increase efficiency.

Key Result Areas/Accountabilities
Decision on maintenance upgrade and FNI
Change request approval for Service affecting and Service threatening operational changes
Operational processes review, adopt and implement process changes
Driving OEM Care support & support SNOC/circle for case closure such as repetitive faults
Analyze incidences, involve in design related re-engineering of solution in improving system availability
Providing support involving multiple stakeholders - NOC, OEM or Planning team for critical issues & activities
OEM governance to support circles for ongoing/recurring issues
Analyze spare requirement basis fault trends, and share to CODE team for procurement
Arranging solution from Vendor on operational related concerns
Initiate competency building programs for operational teams basis requirements
On-boarding SNOC and circle teams on changes in operational model basis organizational needs
Drive circle and SNOC for roll-out of new changes/improvements/upgrades on Live nodes based on CODE and vendor recommendations
Trigger CODE team to resolve operational challenges related to product or solution
Gov and drive traffic migration requirement to support consolidation and capacity optimization
Life cycle management of the deployed cloud infrastructure
Track KPIs of the cloud infrastructure and conduct improvement activities to ensure 100% availability
Conduct optimisation activities related to cloud and ensure optimum usage of deployed infrastructure
Initiate automation of routine activities and reduce manual intervention.
Develop triggers for various events to reduce TAT for resolving reported issues.
Track and get the issues resolved reported in cloud infrastructure
Track release cycles of all software updates, firmware updates, security patches and ensure the cloud infrastructure are updated with latest software releases to maintain vendor support
Regular audit and review of the cloud infrastructure and recommend changes in the cloud infrastructure

Core Competencies, Knowledge, Experience
Strong understanding and hands on experience on cloud infrastructure and related technologies, Nokia CBIS, Redhat Cloud, and Mavenir Experience is must.
Understand the intricacies of each vendor product deployed in the network
Experience in handling LIVE operations to judge given situation and take appropriate decisions
Hands on experience on Nokia CBIS, Zabbix, ZenOSS, OMC and NADCM operations.
Hands on experience in deploying open-stack (NFVI) cloud infrastructure
Good understanding of CEPH based storage
Good understanding of Openstack services, Undercloud and Overcloud Concepts.
Good understanding of SDN technologies
Hands on experience in updating/modifying networking of cloud infrastructure
Good Understanding of Docker and Container.

Must have technical / professional qualifications
BE/B. Tech in Electronics & Communication
Training/certifications in relevant cloud technology Private/Public/Hybrid cloud)
Linux advance Training/certifications
Open stack Training/certifications

Years of Experience
10+ years of experience. (3-4 years in Cloud operations is must)