Manager III, Program Management, Last Mile Analytics and Quality

2 days ago

India Amazon Music Full time
Job Description

DESCRIPTION

Amazon's Last Mile Analytics & Quality team is looking for an enthusiastic, customer obsessed Manager III, Program Management to manage team of program managers, projects, implement and improve metrics, work in collaboration with Amazon's technology, product, business and operations teams to create solutions for our internal and external customers.
To be successful in this role, you need a passion for making data driven decisions which will have direct impact on the customer experience. Some keys to your success are the ability to be an effective communicator to various audience. The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team. Our environment is deadline driven, fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams (business and technical).
The ideal candidate has a background of managing program managers, running large, cross-functional projects. The candidate is as comfortable working on high-level strategy and design, as they are rolling-up their sleeves and working on implementation. They have demonstrated the ability to build customized logistics solutions, drive process improvement, standardize procedures and eliminate the root cause of defects within current systems. This job will require strong communication skills while having the ability to work independently in a high pressure, and often ambiguous, work environment. Passion and drive for customer service is a must. The candidate must be able to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Key job responsibilities
. Manage team of program managers and manage the solution for last mile related problems from identification, scoping and sizing to creating long term solutions in partnership with tech, product, business and operations

. Define success criteria for programs and audits processes and create/ drive right metrics to track and influence program health

. Collaborate with multiple teams as a subject matter expert in last mile delivery domain and develop solutions that utilize the highest standards of analytical rigor, data integrity and solves problem for the long term

. Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations

. Analyze and solve business problems at their root

BASIC QUALIFICATIONS

- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of team management experience
- 5+ years of cross functional project delivery experience
- 5+ years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Experience managing, analyzing and communicating results to senior leadership

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