Program Manager II, Quality Manager

3 weeks ago

India Amazon Music Full time
Job Description

DESCRIPTION

We are seeking a Quality Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team.

The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects and programs.

Key job responsibilities

Become an subject matter expert for AMZL and customer service processes and systems
Conduct root cause analysis, define corrective actions and ensure they are completed. Dive deep on executive escalations.
Develop a thorough understanding of customer needs and pain points related to our deliveries, both existing and potential. Produce white papers and present to senior management
Build strong relationships with stakeholders to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms. Work alongside stakeholders to define and execute innovative solutions for customers while influencing with and without authority.
Deliver end-to-end continuous improvement programs, projects and initiatives. Develop and produce metrics and reports leading to performance improvement. Lead Kaizens or auditing activities in delivery stations to ensure process implementation.

About the team
Amazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders - LM Ops, NOC, CPU, LMAQ etc. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers delivery experience as smooth as possible and roll out global delivery solutions.

BASIC QUALIFICATIONS

- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience

PREFERRED QUALIFICATIONS

- A degree in the technical field of Supply Chain, Operations, Engineering, or Mathematics.
- Relevant experience with last mile and/or customer service processes and technologies.
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership.
- Experience in completing a high volume of tasks and projects with little to no guidance and tight deadlines.
- Relevant experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

  • Program Manager II

    4 days ago

    India Microsoft Full time

    Job Description Microsoft 365 Copilot is a new offering that harnesses the power of generative AI through foundational large language models to usher in a new era of AI-first productivity for hundreds of millions of enterprise users. As business workflows don't typically run exclusively on Microsoft 365 applications and data formats, Copilot is built as a...

  • Technical Program Manager II

    1 week ago

    India Microsoft Full time

    Job Description Would you like to work in a dynamic environment and be a part of a team where learning and growth is a constant endeavor Do you have the passion to innovate and contribute to the execution of Windows as a Service (WaaS) servicing model and keep cloud and edge devices secure and productive Are you passionate about AI and actively embracing it...

  • Product Manager II

    4 days ago

    India Microsoft Full time

    Job Description Join Microsoft in this amazing opportunity as a Product Manager II launching innovative and impactful AI -ready solutions across Microsoft's Devices Operations business. As a Product Owner, you will help lead the development and implementation of AI solutions and AI-ready architecture by partnering with engineering and business stakeholders...

  • Program Manager

    3 weeks ago

    India BookMyLearning Full time

    Company Description BookMyLearning is a premier online education platform dedicated to equipping learners with job-ready skills in high-demand fields such as Data Science, AI, Business Analytics, Investment Banking, and Cybersecurity. We offer industry-aligned Post Graduate Programs designed in collaboration with top experts to ensure learners gain both...

  • Program Manager

    2 weeks ago

    India BookMyLearning Full time

    Company Description BookMyLearning is a premier online education platform dedicated to equipping learners with job-ready skills in high-demand fields such as Data Science, AI, Business Analytics, Investment Banking, and Cybersecurity. We offer industry-aligned Post Graduate Programs designed in collaboration with top experts to ensure learners gain both...

  • Program Manager

    6 days ago

    India Hexaware Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Description — Technical Delivery Manager (Data & Analytics) Role overview Lead end‑to‑end delivery of Data & Analytics programs and products, ensuring on‑time, cost‑effective, and high‑quality outcomes for enterprise clients in insurance. Act as the primary stakeholder manager, delivery owner, and solution architect for complex data platform...

  • Product Manager II

    4 weeks ago

    India Upstox Full time

    Job DescriptionAbout UpstoxAt Upstox, we're building the future of investing - simple, powerful, and for everyone. We're one of India's fastest-growing fintech platforms, backed by the best in the business, including Mr. Ratan Tata and Tiger Global, and on a mission to make wealth creation accessible to every Indian. From first-time investors to seasoned...

  • Product Manager II

    2 weeks ago

    India Microsoft Full time

    Job Description Microsoft Teams is seeking a passionate Product Manager II to join our dynamic team. As a Product Manager (2), you will play a crucial role in shaping the future of our Teams experiences, driving product innovation, and ensuring we deliver exceptional value to our users. You will be responsible for defining feature roadmaps, designing and...

  • Product Manager II

    4 weeks ago

    India Microsoft Full time

    Job DescriptionWe are seeking a dynamic and seasoned Product Manager II to drive platform initiatives within the M365 Deployment & SDP domain. This role is central to enabling M365 features to reach sovereign and global markets with agility without inflicting any incidents that could negatively impact customer trust or experience.Microsoft's mission is to...

  • Program Manager

    6 days ago

    India Clinton Health Access Initiative Full time

    Overview The Clinton Health Access Initiative Inc CHAI is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems CHAI was founded in 2002...