IT Support Engineer

3 weeks ago

Bengaluru India Soffit Infrastructure Services (P) Ltd Full time

Job Description Job Overview We are seeking an experienced ITSupport Engineer to provide technical support for desktops, laptops, applications, and basic server operations. The ideal candidate should have strong troubleshooting skills, hands-on hardware experience, and basic knowledge of networking. Key Responsibilities - Provide day-to-day desktop and laptop support to end users. - Install, configure, and troubleshoot Windows Operating Systems and standard applications. - Perform basic server operations such as user management, shared folder access, and system monitoring. - Troubleshoot hardware issues related to desktops, laptops, printers, and other peripherals. - Assist with application support, installation, updates, and basic debugging. - Handle basic networking tasks including IP configuration, connectivity checks, LAN setup, and Wi-Fi issues. - Perform system upgrades, patching, and routine maintenance activities. - Coordinate with IT teams and vendors for escalations or hardware replacements. - Maintain asset records, documentation of issues, and resolution steps. - Ensure timely closure of tickets and deliver excellent customer support. Required Skills & Knowledge - Strong experience in desktop and laptop troubleshooting. - Good understanding of Windows OS (Windows 10/11) and basic server concepts. - Knowledge of Active Directory, user creation, and permission management (preferred). - Hands-on experience with hardware troubleshooting and replacement. - Basic understanding of networking fundamentals (IP addressing, DNS, DHCP, LAN/WAN basics). - Familiarity with antivirus, patching, and system monitoring tools. - Excellent analytical, communication, and customer-handling skills. Qualifications - Bachelor's degree or diploma in Computer Science / IT / Electronics, or equivalent. - Relevant certifications such as MCSA, A+, N+ will be an added advantage. - 2-3 years of hands-on experience in IT support or desktop support role.

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