Only 24h Left Customer Service Representative

3 weeks ago

Panipat, Haryana, India Hammer Lifestyle Full time

A Customer Support Associate plays a crucial role in ensuring customer satisfaction by addressing inquiries resolving complaints and maintaining a positive brand experience 1 Customer Interaction Issue Resolution Handle incoming customer queries via calls emails chats and social media Provide prompt and accurate responses to inquiries about products orders warranties and services Troubleshoot issues related to products and assist customers with solutions 2 Order Management Support Assist customers with order placement tracking cancellations and returns Coordinate with logistics and delivery teams to resolve shipping issues Ensure timely resolution of escalated cases 3 Product Knowledge Guidance Stay updated on product specifications features and usage guidelines Educate customers on product functionalities and troubleshooting steps Recommend relevant products and services based on customer needs 4 Complaint Handling Escalation Management Address customer complaints efficiently and professionally Escalate complex issues to the concerned department and ensure follow-ups Document complaints resolutions and feedback to improve service quality 5 CRM Data Management Maintain accurate records of customer interactions and resolutions in CRM software Track common customer issues and provide insights for process improvement Generate reports on customer queries trends and feedback 6 Customer Experience Satisfaction Conduct follow-ups to ensure customer issues are fully resolved Gather customer feedback to enhance service quality Assist in loyalty programs customer engagement initiatives and surveys 7 Collaboration with Internal Teams Work closely with sales logistics and product teams to ensure smooth operations Communicate customer pain points to the relevant teams for product service improvements Suggest policy enhancements based on common customer concerns Customer Support at Hammer Since Hammer deals with corporate gifting and electronics the customer support executive should also Assist B2B clients with bulk orders customization and corporate partnerships Handle technical support for smartwatches TWS and other electronics Manage after-sales service warranty claims and repair requests efficiently Job Type Full-time Pay 10 223 37 - 15 000 00 per month Work Location In person

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