Service Development Head
8 hours ago
Job Description Service Development Head - MSI Services India Pvt Ltd - Bangalore MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Service Development Head within our business operations in Bangalore, India. Job Summary: - Experienced senior leader with over 15 years in Shared Services and Global Capability Centers, driving strategic alignment, operational efficiency, and cost optimization. - Proven track record in leading cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions. - Adept at stakeholder management, especially with U.S.based leadership, ensuring service excellence through strong governance and collaboration. - Skilled in building high-performance cultures, managing global teams, and implementing scalable processes. - Brings strong business acumen, ERP expertise, and a hands-on leadership approach in dynamic, multi-shift environments. Qualifications & Experience: - 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles. - Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT. - Proven experience in building, scaling, and transforming shared services or global capability centers. - Experience in stakeholder management, preferably with US-based teams and leaders. - Strong business acumen with an ability to influence and drive results across geographies. - Excellent leadership, communication, and conflict resolution skills. - Bachelors Degree in Business, Finance, or Engineering; MBA or equivalent preferred. Preferred Attributes: - Experience managing teams across multiple shifts, including night operations. - Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools). - Demonstrated ability to operate at both strategic and tactical levels. - High resilience, problem-solving ability, and decisiveness in ambiguous environments. - US visa and travel history to US / CAN or other GCCs in Europe This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy. We shall prioritize candidates based out of Bangalore and available to join with short notice / sooner.
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Head of Customer Service
2 weeks ago
Bengaluru, India Lifetime Health Full timeJob Title: Head of customer serviceCompany: Lifetime HealthLocation: Jayanagar BangaloreSalary : As per your previous drawn and expertiseEmployment Type: Full-TimeAbout Us:LifetimeHealth is a leading provider of home healthcare services, specializing in nursing and physiotherapy. We are committed to delivering high quality, compassionate care to our...
