Manager - It-csi & Supplier Management Pune

About VOIS VOIS Vodafone Intelligent Solutions is a strategic arm of Vodafone Group Plc creating value and enhancing quality and efficiency across 28 countries and operating from 7 locations Albania Egypt Hungary India Romania Spain and the UK Over 29 000 highly skilled individuals are dedicated to being Vodafone Group s partner of choice for talent technology and transformation We deliver the best services across IT Business Intelligence Services Customer Operations Business Operations HR Finance Supply Chain HR Operations and many more Established in 2006 VOIS has evolved into a global multi-functional organisation a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone VOIS About VOIS India In 2009 VOIS started operating in India and now has established global delivery centres in Pune Bangalore and Ahmedabad With more than 14 500 employees VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology Networks Business Intelligence and Analytics Digital Business Solutions Robotics AI Commercial Operations Consumer Business Intelligent Operations Finance Operations Supply Chain Operations and HR Operations and more s Role purpose To own deliver intended results in IT Operations for ITSM Continual Service Improvement and IT Supplier Management Processes at VOIS India To Ensure IT Operations compliance to ISO20K standard defined at VOIS IT Core competencies knowledge and experience Strong customer focus and orientation to customer service consumer needs Extensive experience of Continuous Improvement delivery Internal external supplier management and ISO 20K Certification IT Service Management experience Significant drive to move issues to conclusion Experience in facilitation and influencing within a support organization Organized and delivery focused planning skills time efficient and process driven Set up or driven LEAN Six Sigma discipline and driven targets in IT Industry domain Analytical and flexible thinking Financial acumen for IT Services Roles and Responsibilities Continual Service Improvement In accordance to ISO20K ITIL 4 framework deploy the Continual Service Improvement framework in VOIS IN IT function Based on assessment observations inputs from service consumers actions in Service Review meetings KPIs SLAs OKR reporting assessment observations identify are of improvement create CSI with process service or technology refinements with measurable positive Impact on the services delivered by VOIS IN IT to Internal service consumers Ensure that implementation and benefits realization is managed as per the operational requirement IT Supplier Management and Reporting ensure quality consistency and efficiency of service delivery from internal external service providers and internal service operations teams through establishing close governance on service delivery by defining impactful KPIs related reporting and conducting periodic service reviews within scope service operations teams Internal external ISO20K Certification Audit preparation facing Internal External as Auditee for the processes under scope Bachelor s degree in business IT or engineering field with 8 years of relevant experience ITIL 4 foundation must ITIL 4 Managing professional certification is a plus 6-sigma Green Belt is a plus Not a perfect fit Worried that you don t meet all the desired criteria exactly At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive whatever their personal or professional background If you re excited about this role but your experience doesn t align exactly with every part of the job description we encourage you to still apply as you may be the right candidate for this role or another opportunity What s in it for you VOIS Equal Opportunity Employer Commitment VOIS is proud to be an Equal Employment Opportunity Employer We celebrate differences and we welcome and value diverse people and insights We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society We do not discriminate based on age colour gender including pregnancy childbirth or related medical conditions gender identity gender expression national origin race religion sexual orientation status as an individual with a disability or other applicable legally protected characteristics As a result of living and breathing our commitment our employees have helped us get certified as a Great Place to Work in India for four years running We have been also highlighted among the Top 10 Best Workplaces for Millennials Equity and Inclusion Top 50 Best Workplaces for Women Top 25 Best Workplaces in IT IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024 These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do By joining us you are part of our commitment We look forward to welcoming you into our family which represents a variety of cultures backgrounds perspectives and skills Apply now and we ll be in touch Vodafone is committed to attracting developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business We actively encourage everyone to consider becoming a part of our journey