Associate Manager, Customer Success

2 days ago


Hyderabad India Magnitude Software Ind Pvt.Ltd Full time

Job Description

Job Description

The Asscoiate Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities,will be responsible for Customer Success team in India .You will proactively engage with our customers to ensure they realize value from our products and solutions, leading to both revenue retention and new revenue opportunities. Our ideal candidate can identify needs, communicate effectively, and ultimatelyexceed client expectations. The successful candidate has a blend of visionary and analytical skills.

Work timings and location:

. Eastern shift timings, (5:00 PM to 2:30 AM IST)

. Work from office - Hyderabad location

Responsibilities:

- Work closely with Customer Success functional leadershipto drive prospecting strategies and AT RISK Management and Renewal Management
- Coach & Mentor teams in performing their duties effectively.
- Lead and Manage Customer Success teams and provide them guidance & mentorship.
- Develop & implement strategic plans for Customer Success in alignment with overall business objective.
- Identify of Process improvements and bringing efficiency
- Act as strong advocate for customers and ensure that their needs & concerns are addressed effectively.
- Monitor team performance and take corrective actions.
- Implement career development and growth opportunities for team members.
- Hire Talent according to needs & groom them to succeed.

Goals:

- Retained Revenue
- 95% Case Resolution should be resolved with-in 30days
- Improve on First Contact Resolution time
- Adherence & Measure internal SLA and Quality Audit
- Keep attrition below 15%
- Accurate forecast for each quarter that is within 5% of the GRR, RRR
- Work toward renewals and achieve or exceed plan of 92.5% GRR and 96% ARR

Requirements:

- High attention to detail with working knowledge of reporting and analytics solutions.
- Strong knowledge and experience in CSA (Customer Success Associate) activities.
- High level of agility and ability to manage change effectively.
- Demonstrable ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive stakeholders.
- Experience improving customer experience and driving increased retention and growth.
- Proven track record of managing and leading Customer Success teams while dealing with global clients.
- Expertise in team building, coaching, and developing talent within Customer Success.
- Strong leadership and team management skills.
- Experience managing large volumes of uncovered or low-touch customers is desirable.
- Proficiency with Salesforce: The Customer Company or experience with any CRM tool.
- Experience working in a software company, particularly in renewals, retention, or customer success departments.
- Hands-on experience in resolution and escalation management.

Qualifications

- Bachelor's Degree, preferably in business or a related field.
- 10-13 years of overall industry experience, including 7+ years in Customer Success, Account Management, and Renewals.
- Proven experience managing Customer Success teams of approximately 10 members directly.
- 5+ years of experience in managerial roles.
- Experience working in large-scale organizations with diverse teams and processes.
- Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.

Additional Information

Additional Information

All your information will be kept confidential according to EEO guidelines.

..At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ..

.. At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. ..

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.



  • India Data Intensity Full time

    The Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...


  • Pune, India Acoustic Full time

    Job Description As a member of the broader Acoustic Customer Success Organization, a Customer Success Associate acts as a bridge between Acoustic and its Customer&aposs playing a pivotal role in ensuring that our customers achieve rapid time to value from their investment in Acoustic Connect working closely with the assigned Customer Success Directorand...


  • India Altsense technology services Full time ₹ 4,92,553 per year

    Customer Success Associate plays a crucial role in ensuring customer satisfaction and retention by assisting with onboarding, training, and providing ongoing support, often working closely with clients to achieve their desired outcomes. They may also contribute to analyzing customer data, identifying areas for improvement, and collaborating with internal...


  • Hyderabad, Telangana, India insightsoftware Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionThe Asscoiate Manager - Customer Success will be responsible for the managing CSA Teams in CoE, CSA team's performance, prioritizing leadership requirements, and activities, will be responsible for Customer Success team in India . You will proactively engage with our customers to ensure they realize value from our products and solutions,...


  • Hyderabad / Secunderabad, Telangana, India beBeeCustomerSuccess Full time ₹ 6,00,000 - ₹ 12,00,000

    Job Title: Customer Success AssociateJob Summary:We are seeking a skilled Customer Success Associate to join our team. In this role, you will be responsible for delivering exceptional customer experiences through timely support and proactive engagement.Key Responsibilities:Develop and maintain strong relationships with customers to ensure their success in...


  • India CloudEagle Full time ₹ 6,00,000 - ₹ 10,00,000 per year

    CloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% on their software spend and hundreds of hours renewing and buying apps. (Website)Shift timing- 6:30 PM to 3:30 AM IST( 6 AM PST to 3 PM PST)It's Permanent Work...


  • Hyderabad, India Readywire Full time

    Job Title: Client Success Associate - Sales Support & CRM Executive About the Role We are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and...


  • Hyderabad, India Readywire Full time

    Job Title: Client Success Associate - Sales Support & CRM ExecutiveAbout the RoleWe are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and...


  • Hyderabad, India Magnitude Software Ind Pvt.Ltd Full time

    Job Description Job Description Core Responsibilities Trusted Advisor & Relationship Management - Act as the primary point of contact and strategic advisor for enterprise customers. - Build and nurture executive-level relationships to influence business outcomes and ensure long-term partnership value. - Lead structured renewal discussions, QBRs...


  • Hyderabad, Telangana, India Readywire Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    Job Title: Client Success Associate - Sales Support & CRM ExecutiveAbout the RoleWe are looking for a detail-oriented Client Success Associate - Sales Support & CRM Executive to ensure timely updates and accuracy of sales data within the CRM/LMS system. The role involves coordinating with Sales Executives, verifying lead information, escalating gaps, and...