Associate Director- Account Management

3 days ago

Gurugram Gurugram India Cloutflow Full time

Job Description About the Role: We're looking for a dynamic and experienced Associate Director Account Management to lead strategic client relationships, manage key brand portfolios, and drive business growth across multiple accounts. This role requires a strong blend of strategic thinking, leadership, client partnership, and operational excellence. The ideal candidate will oversee a team of Account Managers and Executives, ensuring seamless campaign execution, high client satisfaction, and consistent revenue growth within the influencer marketing ecosystem. Key Responsibilities: 1. Client Leadership & Relationship Management - Act as the senior point of contact for top-tier clients, overseeing their influencer marketing campaigns end-to-end. - Build and maintain long-term strategic relationships with key brands and decision-makers. - Understand client objectives, challenges, and brand vision to deliver tailored influencer strategies. - Conduct quarterly business reviews, presenting insights, campaign performance, and new opportunities. - Ensure top-notch client servicing, proactive communication, and quick issue resolution. 2. Business Strategy & Growth - Own revenue and profitability targets across assigned client clusters. - Identify opportunities for account expansion, up-selling, and cross-selling of services. - Collaborate with the Business Development team to support new pitches and business proposals. - Analyze business performance data to optimize processes and improve campaign ROI. 3. Team Leadership & Management - Lead, mentor, and guide a team of Account Managers and Executives, ensuring high performance and productivity. - Define clear goals, KPIs, and growth plans for the account management team. - Oversee workload allocation, workflow prioritization, and delivery quality across all accounts. - Foster a culture of collaboration, ownership, and accountability within the team. 4. Cross-Functional Collaboration - Work closely with Planning & Strategy, Pricing, Campaign Management, and Creator Relations teams to ensure cohesive and timely campaign execution. - Bridge communication between internal teams and clients, ensuring alignment on timelines, deliverables, and creative expectations. - Identify bottlenecks and establish solutions to improve efficiency and coordination. 5. Strategic Planning & Insights - Provide strategic direction on influencer selection, campaign narratives, and creative storytelling. - Stay updated on influencer trends, digital content formats, and social media algorithms. - Share industry insights and best practices with clients to position the agency as a strategic partner. - Review campaign reports to extract actionable insights and optimize future strategies.

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