Urgent Lead Servicenow Quality Analyst

17 hours ago

Chennai, India K2 Partnering Solutions Full time

Job Title: Lead ServiceNow Quality Analyst Location: Chennai (Work from office only) Job Type: Full-time Experience Required: 5+ years in Quality Assurance, 3+ years with ServiceNow platform testing Job Summary: We are seeking a detail-oriented and experienced Lead ServiceNow Quality Analyst to ensure the quality and reliability of ServiceNow implementations, enhancements, and upgrades. The ideal candidate will have deep knowledge of QA methodologies, a strong understanding of the ServiceNow platform, and experience leading QA efforts in agile environments. Key Responsibilities: - Lead QA efforts for ServiceNow projects including Incident, Problem, Change, CMDB, Service Catalog, and custom applications. - Develop and maintain test strategies, plans, and cases for ServiceNow functionalities and integrations. - Collaborate with developers, business analysts, and stakeholders to understand requirements and identify quality risks early. - Perform functional, regression, integration, and UAT testing across multiple ServiceNow modules. - Utilize automated testing tools such as ATF (Automated Test Framework) and other third-party tools as applicable. - Maintain and enhance automated test suites for continuous testing in CI/CD pipelines. - Track and report defects and testing progress using tools like JIRA, ServiceNow Agile, or Test Management plugins. - Provide mentorship and guidance to junior QA analysts on ServiceNow testing best practices. - Ensure testing complies with ITSM/ITIL processes and ServiceNow platform governance. Required Skills and Experience: - 5+ years of Quality Assurance experience, with at least 3 years focused on ServiceNow testing. - Strong understanding of ServiceNow modules including ITSM, ITOM, HRSD, CSM, or others. - Proficiency in using ServiceNow Automated Test Framework (ATF) and/or Selenium or other test automation tools. - Hands-on experience with Agile/Scrum methodologies. - Strong analytical and problem-solving skills with a keen attention to detail. - Excellent written and verbal communication skills. Preferred Qualifications: - ServiceNow certifications (e.G., Certified System Administrator, Application Developer, or ATF Specialist). - Experience with ServiceNow upgrade testing and managing testing cycles during version releases. - Familiarity with API testing using Postman or similar tools. - Experience in CI/CD environments using tools like Jenkins, Git, or Azure DevOps.

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