Lead ServiceNow Quality Analyst

7 hours ago

Chennai, India K2 Partnering Solutions Full time

Job Title: Lead ServiceNow Quality AnalystLocation: Chennai (Work from office only)Job Type: Full-timeExperience Required: 5+ years in Quality Assurance, 3+ years with ServiceNow platform testingJob Summary:We are seeking a detail-oriented and experienced Lead ServiceNow Quality Analyst to ensure the quality and reliability of ServiceNow implementations, enhancements, and upgrades. The ideal candidate will have deep knowledge of QA methodologies, a strong understanding of the ServiceNow platform, and experience leading QA efforts in agile environments.Key Responsibilities:- Lead QA efforts for ServiceNow projects including Incident, Problem, Change, CMDB, Service Catalog, and custom applications.- Develop and maintain test strategies, plans, and cases for ServiceNow functionalities and integrations.- Collaborate with developers, business analysts, and stakeholders to understand requirements and identify quality risks early.- Perform functional, regression, integration, and UAT testing across multiple ServiceNow modules.- Utilize automated testing tools such as ATF (Automated Test Framework) and other third-party tools as applicable.- Maintain and enhance automated test suites for continuous testing in CI/CD pipelines.- Track and report defects and testing progress using tools like JIRA, ServiceNow Agile, or Test Management plugins.- Provide mentorship and guidance to junior QA analysts on ServiceNow testing best practices.- Ensure testing complies with ITSM/ITIL processes and ServiceNow platform governance.Required Skills and Experience:- 5+ years of Quality Assurance experience, with at least 3 years focused on ServiceNow testing.- Strong understanding of ServiceNow modules including ITSM, ITOM, HRSD, CSM, or others.- Proficiency in using ServiceNow Automated Test Framework (ATF) and/or Selenium or other test automation tools.- Hands-on experience with Agile/Scrum methodologies.- Strong analytical and problem-solving skills with a keen attention to detail.- Excellent written and verbal communication skills.Preferred Qualifications:- ServiceNow certifications (e.g., Certified System Administrator, Application Developer, or ATF Specialist).- Experience with ServiceNow upgrade testing and managing testing cycles during version releases.- Familiarity with API testing using Postman or similar tools.- Experience in CI/CD environments using tools like Jenkins, Git, or Azure DevOps.

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