Senior Officer

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DOI Reconciliation Policy using reports from various transaction processing and recon applications Prior experience of working with TLM Transaction Lifecycle Management reconciliation platform would be an added advantage Handle customer queries and correspondence both internal and external and maintain effective working relationships with all departments country and internal stakeholders including technology teams Ensure effective follow ups and escalations both internal and external in resolving outstanding reconciliation items process and system issues as per agreed SLA reconciliation matrix DOIs Ability to differentiate escalations to various senior levels depending on the nature and impact of an issue open reconciliation break with clear articulation of the requirement and attention from them is a must o Actively look for opportunities to standardize processes and assist TLs and Managers in process mapping and automation improvement efforts Strategy Work in line with Group Strategy Business Support the unit in achieving the common goals Processes Learn and manage system changes without any impact postproduction Risk Management Familiarize with Group Operational Risk Group Money Laundering Prevention and other Policy and Procedures to the extent applicable Actively assess risks and potential failure points in the processes handled and help highlight the areas to line managers and risk teams 3 Comply with all applicable rules regulations and Company Group Policies Ensure adherence to all SLAs and proper updating of all logs such as TAT system downtime errors and exceptions log Assist in carrying out BCP tests Assist in Department Group related projects Key stakeholders GBS Units and Country Counterparts Qualifications Graduates Postgraduates Skills and Experience Business Analysis Cash recon knowledge Trade Position recon knowledge FM Product knowledge i e FX Money Market Derivatives TLM Knowledge Presentation skills About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential Information at a Glance Standard Chartered 2025 All rights reserved x Cookie preferences Tell us which cookie categories you consent to by using the sliders below You can change your preferences any time by clicking on Manage cookies on our homepage Stricly necessary cookies always active Your security and privacy are our top priority that s why these cookies are always on to ensure the safest and smoothest online experience Show More Details Stricly necessary cookies always active Provider Description Enabled SAP as service provider We use the following session cookies which are all 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