Assistant Vice President, Omni-channel Merchandising Operations and Analytics

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Assistant Vice President, Omni-channel Merchandising Operations and Analytics
In this role, the incumbent will be focused on optimizing Omni- Channel Merchandising operations and Analytics through data-driven strategies. The incumbent should be a seasoned professional with strong analytical skills, Omnichannel- Merchandising (Lifestyle & Fashion -Apparel, Footwear, Accessories), and leadership abilities to achieve revenue and growth targets specific to the Retail industry.

Responsibilities
.Develop and deliver thought leadership, POVs, and transformation frameworks in the omnichannel merchandising and fulfillment space.
.Advise clients on Order Management Systems (OMS) strategies, selection, and optimization for seamless cross-channel fulfillment.
.Drive the design and implementation of Omnichannel Inventory Allocation & Replenishment strategies (store, warehouse, DC, dark stores, micro-fulfillment centers). Must have understanding and experience on BOPIS, Curbside pickup etc.
.Collaborate with client stakeholders to align merchandising strategies with customer experience and supply chain goals.
.Lead initiatives related to inventory visibility, available-to-promise (ATP) logic, and real-time inventory synchronization across channels.
.Support distribution operations across the middle and last mile, including carrier management, routing, and delivery optimization.
.Design and improve processes for reverse logistics to enhance returns management and customer satisfaction.
.Drive Open-to-buy (OTB) and assortment planning processes integrated with omnichannel planning cycles.
.Partner with client teams and solution architects to translate business requirements into scalable technology and process solutions.
.Support system integration and enablement of merchandising and supply chain platforms such as Blue Yonder, SAP, Oracle Retail, Manhattan, Sterling OMS, etc.
.Work with cross-functional teams across technology, operations, and business to enable end-to-end omnichannel capabilities.
.Track industry trends, digital technologies, and innovations in omnichannel retail and merchandising.
.Contribute to internal capability development, including playbooks, assets, frameworks, and case studies.

Qualifications we seek in you
Minimum Qualifications / Skills
.A master's degree in business administration, Operations Management, Retail Management, or a related field is required. Advanced degrees or certifications in Analytics are preferred.
.Relevant years of progressive experience in Omnichannel Lead - Merchandising (Fashion/Apparel)
.Within the Retail industry, with relevant years in a leadership role. Proven track record of leading and managing teams of Omnichannel- Merchandising, including setting strategic direction, overseeing execution, and driving results.
Preferred Qualifications/ Skills
.Strong leadership skills for guiding and managing a team, setting clear performance goals, providing mentorship, and fostering a collaborative work environment in the context of merchandising function.
.Proficiency in data analysis for interpreting complex datasets, sales trend analysis, and customer feedback and market trend insights specific to Merchandising within the Retail merchandise business.
.Proficiency in specialized Merchandising and analytics software used for efficient Merchandising, inventory management, and Price standardization in the Retail sector.
.Experience with analytics platforms like Tableau, Microsoft Power BI, or similar software for in-depth data analysis and informed decision-making for Merchandising processes.
.Familiarity with ERP systems (e.g., SAP, Oracle) used for managing Merchandising processes, including inventory management and financials.

Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation.
.Make an impact - Drive change for global enterprises and solve business challenges that matter.
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities.
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.