Customer Support Executive

1 day ago

Delhi India Melblok Full time

Job Description Overview As a Customer Support Executive at Melblok, you'll be the voice of the brand. You'll engage with customers post-purchase, understand their skincare journey, resolve issues, recommend suitable products, and create a positive, trusted experience that drives repeat purchases and loyalty. About Ratti & Melblok Ratti Brands Pvt Ltd is a New York & New Delhi-based beauty company that makes high-performance products to help solve fundamental beauty concerns. Our Performance Skincare brand Melblok makes Restorative Skin Care Powered by Science. Melblok's products are high-performance, problem-solving, and both effective and safe. We use bio-appropriate, clean ingredients, and materials that are all-natural, sustainable, and biodegradable. Key Responsibilities - Handle customer queries via calls, WhatsApp, email, and social platforms. - Conduct post-purchase feedback and satisfaction calls within 35 days of delivery. - Record feedback, tag it in CRM, and escalate issues needing intervention. - Recommend and cross-sell products based on skin type and usage. - Follow up with inactive or unsatisfied customers to rebuild trust. - Coordinate with logistics for delivery-related concerns. - Maintain call logs and update all records accurately in CRM. Required Skills & Experience - Graduate (any stream) with excellent communication skills in English and Hindi. - 02 years of experience in customer service, tele-sales, or D2C brand support (freshers with strong communication are welcome). - Empathetic, confident, and good at listening and explaining skincare usage. Key Summary Job title: Customer Support Executive Position: Full time, permanent Name of the organization: Ratti Brands Private Limited Hours: 6 days a week Location: South Extension Part-2 Starting date: Immediate Note: This is a growth position. As the company is growing, the successful candidate will get a chance to rapidly progress into higher roles. Melblok is an equal opportunity employer. We are also committed to maintaining an inclusive workplace and encourage diversity. Skills: customer service,customer support,customer,communication,communication skills,cce

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