Engineer (Network)

2 weeks ago

Lucknow India Black Box Full time

Job Description

Job Description

Primary Roles & Responsibilities

Hiring Voice Engineer

Work Location: Lucknow - UP State - as resident engineer - Under Gurgaon office

Qualified Candidates Will Have Hands On Experience With

- Avaya Communication Manager
- Avaya System & Session Manager
- Avaya Application Enablement Services
- Avaya Call Management System
- Avaya Media Gateways
- Avaya Soft Clients (One-x, Avaya Agent For Desktop, Equinox & Workplace)
- Avaya Hard Phones (16xx, 96xx, J Series, K Series & B Series)
- Avaya, Nice or Verint Call Recorders

Candidate Must Have Experience With Listed Skills

- Providing Tier 1-2 support for enterprise Avaya network
- Managing complex voice projects across all teams
- Troubleshooting and problem identification
- Working w/ equipment vendors and telecom providers to resolve issue
- Monitoring and resolving service requests based on SLAs
- Communications skills across many concurrent deployment teams/management
- Knows data & VoIP principles supporting converged voice/data network environment
- Working knowledge of supporting telephony contact center products

The candidate will be expected to

- Support & maintain current telecom systems and services in enterprise network
- Provide advanced telecom support & admin
- Perform software installations, Upgrades, Maintenance & Patching
- Support beyond moves, adds & changes
- Take lead in updating customer on regular basis and avoid escalations.

Education / Experience Requirement

Education: Diploma /Graduate .

Experience 4+ years of relevant SI Solutions experience from IT&T Industry background

Supervisory Responsibility

This position has no direct reports.

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