
▷ 3 Days Left Sky Service FIU-RM-Customer Experience Center-Contact Centre Inbound
2 days ago
Job Description
Job Role
. To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer
. To thoroughly understand product and process to handle complex queries for the customer
. To identify and convert the opportunities for cross selling (banking product) on customer's call
. Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
. Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
. Complete the logs specified by the process (End-of-day target)
. Adherence to Information Security norms & quality process norms.
. To be aware of and comply with any updates about the process
. Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance
-
Sky Service Potential
4 days ago
Noida, Uttar Pradesh, India Kotak Mahindra Full time**Sky channel - Service - Potential - RM** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Inbound - Position Grade - Assistant Manager/Deputy Manager **Job Role** - **To Attend the inbound calls of customers for Privy league customers (High Net Worth clients) and process the queries & requests to...
-
(Apply Now) Sky Service Affluent
2 days ago
Thane, India Kotak Mahindra Bank Limited Full timeJob Description Sky channel - Service - Affluent - RM Department Customer Experience Center Location Thane Reporting Relationship CEC - Team Leader - Inbound Position Grade Assistant Manager/Deputy Manager Job Role - To Attend the inbound calls of the premier customers/HNI Clients and process the queries & requests to customer's satisfaction - To...
-
Sky Service Cards
1 week ago
Noida, Uttar Pradesh, India Kotak Mahindra Full time**CEC Officer - Inbound - Credit Cards** - Department - Customer Experience Center - Location - Thane - Reporting Relationship - CEC - Team Leader - Inbound - Credit Cards - Position Grade - Assistant Manager **Job Role** - Adhere to agent-level Service Level Agreement (SLAs) specific by the process - Ensure adherence to time schedules (Turn Around Time) -...
-
Contact Centre Customer Service
1 week ago
India MAICAT Healthcare Full timeThis is a full-time on-site role for a Call Center Customer Service Representative located in South Delhi, India. The Call Center Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Daily tasks include answering customer queries,...
-
Contact Center Expert
1 week ago
India Orange Business Full time**About the role**: To Involve in Design, build, run (L3 support) & engineering activities for Cisco contact center and ecosystem portfolio **Design & **BUILT**: Ensure technical lead for the Design, deployment and operational support of Cisco Contact Center Solutions: Produce HIGH & Low Level Design documents Coordinate Customer Acceptance...
-
Manager-Medical Servicing, Contact Centre
2 weeks ago
Noida, Uttar Pradesh, India Niva Bupa Full time ₹ 9,00,000 - ₹ 12,00,000 per yearGreetings from Niva BupaDepartment- Customer ServiceDesignation- Manager-Medical ServicingLocation- Noida,59Role & responsibilitiesDevelop and implement long-term strategies to elevate contact centre performance in medical servicing.Leverage medical expertise to enhance customer interactions, ensuring the team is wellequipped with the latest healthcare...
-
Surat, India Kotak Mahindra Bank Limited Full timeJob Description SKY RM - Global NR Position Grade - Ability to understand business problems, identify opportunities of improvement and provide solutions for business problem. - Monitor and analyze data, observe expectations. - To manage a specific set of Platinum, Neon NR clients, as Service RM, - To assist with their service requirements majorly, along...
-
High Salary Sky Service Distribution
2 weeks ago
Noida, Uttar Pradesh, India Kotak Mahindra Bank Limited Full timeJob DescriptionSKY Service - Distribution - SMEGrade: M1/M2Job Role- To Attend the inbound calls of customers in Retail Assets/Retail Liabilities and process the queries & requests to customer's satisfaction- To identify and convert the opportunities for cross selling (banking product) on customer's call- Responsible for quality communication and customer...
-
[Urgent Search] Team Lead – Contact Center
2 days ago
Mumbai, India Blue Dart Full timeJob Description Job Title Team Lead Contact Center Function Customer Service Reports To Manager Customer Service Location HQC Travel Required 25% 50% 75% About DHL Blue Dart Express India: At Blue Dart, we go beyond delivering shipmentswe deliver trust, precision, and excellence. As Indias most reliable express logistics provider, we empower...
-
Noida, Uttar Pradesh, India Kotak Mahindra Full timeEnter Custom Internal Posting Description **Job Role** Ø To Attend the inbound calls/make outbound calls for customers in Retail Liabilities and investigate the fraud reported by the customer Ø To thoroughly understand product and process to handle complex queries for the customer Ø To identify and convert the opportunities for cross selling (banking...