Gainsight System Administrator

About Ping Identity At Ping Identity we believe in making digital experiences both secure and seamless for all users without compromise We call this digital freedom And it s not just something we provide our customers It s something that inspires our company People don t come here to join a culture that s built on digital freedom They come to cultivate it Our intelligent cloud identity platform lets people shop work bank and interact wherever and however they want Without friction Without fear While protecting digital identities is at the core of our technology protecting individual identities is at the core of our culture One of our core values Respect Individuality reminds us to celebrate differences so you are empowered to bring your authentic self to work We re headquartered in Denver Colorado and we have offices and employees around the globe We serve the largest most demanding enterprises worldwide including more than half of the Fortune 100 At Ping Identity we re changing the way people and businesses think about cybersecurity digital experiences and identity and access management We are seeking a detail-oriented and motivated Associate Gainsight Administrator to support the administration configuration and optimization of our Gainsight platform In this role you will assist in managing the day-to-day operations of Gainsight ensuring data accuracy supporting end-users and enabling Customer Success teams with the tools and insights they need to drive retention adoption and growth This is an excellent opportunity for someone early in their Gainsight journey to build expertise in Customer Success Operations and SaaS administration Responsibilities Assist in the day-to-day administration of Gainsight including user management permissions and system configuration Support the creation and maintenance of Gainsight Rules Reports Dashboards and Scorecards to provide visibility into customer health and key metrics Partner with Customer Success Renewals and other cross-functional teams to understand business requirements and translate them into Gainsight Help ensure data integrity and accuracy by monitoring integrations Salesforce DataBricks Service Cloud etc and troubleshooting discrepancies Contribute to the setup and maintenance of Journey Orchestrator Programs CTAs Success Plans and C360s Provide first-line support to Gainsight end-users including troubleshooting answering questions and escalating complex issues Assist in documenting system processes workflows and best practices for reference and training purposes Stay current with Gainsight product updates features and best practices to continuously improve system usage and adoption Qualifications Overall industry experience of at least 5 years with a minimum of 2 years Gainsight administration Strong experience with Gainsight CX Relevant experience in a business operations Salesforce or SaaS platform administration role internships or project experience considered Basic understanding of Salesforce CRM or similar systems preferred Strong analytical problem-solving and troubleshooting skills Detail-oriented with a passion for working with data and process optimization Strong communication skills with the ability to support and train end-users Eagerness to learn grow and develop technical expertise in Gainsight Preferred Skills Gainsight Associate Administrator Certification or willingness to pursue within 6 months Exposure to SaaS business models customer lifecycle concepts or Customer Success practices Basic knowledge of reporting dashboards or BI tools Spreadsheet reporting with Google Sheets and Microsoft Excel Life at Ping We believe in and facilitate a flexible collaborative work environment We re growing quickly but remain true to the innovative can-do startup values that got us here Most importantly we keep hiring talented smart fun and genuinely nice people because that s who we want to succeed with every day Here are just a few of the things that make Ping special A company culture that empowers you to do your best work Employee Resource Groups that create a sense of belonging for everyone Regular company and team bonding events Competitive benefits and perks Global volunteering and community initiatives Our Benefits Generous PTO Holiday Schedule Parental Leave Progressive Healthcare Options Retirement Programs Opportunity for Education Reimbursement Commuter Offset Specific locations Ping is the collective sum of all our individual experiences backgrounds and influences and we pride ourselves in growing and learning together We are committed to building an inclusive and diverse environment where everyone s individuality is respected and everyone has an Identity In recruiting for new colleagues we welcome the unique contributions you can bring and encourage you to be your best self We are an Equal Opportunity Affirmative Action employer All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law