Manager - T%26E

Job Description

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager - T&E
In this role, you'll be performing of audits of expense reports in auditing tool.
Responsibilities
.Identify and escalate critical incidents with a strong sense of urgency and ownership
.Provide updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
.Use CONCUR skills to trouble-shoot configuration issues - (Preferable)
.Collaborate with various cross-functional teams to resolve the issues
.Handle customer requests within the prescribed SLA. Able to work in a competitive environment, meet the KPIs productivity quality and provide customer satisfaction
Qualifications we seek in you
Minimum Qualification / skills
.Graduate/Post Graduate degree
.Familiarity with the Oversight tool and its features, such as real-time expense monitoring and AI-powered insights
.Ability to work with data analytics tools to identify trends, risks, and non-compliance
.Knowledge of compliance requirements and ability to set up filters for suspicious transactions through Oversight tool.
.Strong attention to detail to spot discrepancies, duplicate claims, or fraudulent activities
.Developing strategies to enhance efficiency and prevent future issues
.Awareness of industry-specific risks and regulatory requirements

Preferred Qualification / skills
.Understanding of basic knowledge on processes around Travel and Expense process i.e., CONCUR, T&E audits, statement reconciliation, dispute resolution, Delinquencies, terminations, Service NOW
.Excellent communication skills over phone, email, and chat
.Proactive problem solving, analytical mindset, and customer-centric approach
.MS office tools like Excel, SNOW, and Outlook
.Good team player
.Flexible
.Positive Attitude
.Understands Travel and Expense process functionality and capabilities
Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.