Business Operations Analyst

2 days ago

Bengaluru, India NAGRA Full time

Business Operations Analyst / Coordinator

We’re looking for a Business Operations Analyst / Coordinator to join our Business Operations team. This role is all about improving processes, supporting data-driven decision-making, and ensuring smooth day-to-day operations across teams.

What you’ll do:

- Support Professional Services, DevOps, and Product teams in running core business processes (e.g., project portfolio, budgets, resources, asset management, CRM/ERP).
- Coordinate recurring operational processes to ensure data quality and business continuity.
- Drive small internal change & improvement projects – from requirements gathering to implementation.
- Act as an administrator for internal systems (CRM, ERP, reporting tools).
- Prepare clear reports and presentations for management and stakeholders.

What we’re looking for:

- 2–5 years of experience in operations coordination, business analysis, or change management.
- Background in the IT sector, with experience in CRM/ERP (Microsoft Dynamics is a plus).
- Strong skills in Excel, PowerPoint; knowledge of SharePoint, PowerBI, or Azure DevOps is a bonus.
- Excellent organizational, communication, and stakeholder management skills.
- Ability to work effectively in an international, multicultural, and hybrid work environment.

Qualifications:

- Degree/diploma in Technology, Computer Science, Business Administration, or related field.
- Certifications in Business Analysis, Project/Change Management are a plus.
- Fluent in English (other languages a bonus).

If you’re detail-oriented, collaborative, and passionate about making processes more efficient, we’d love to hear from you

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