Test Engineer

Job Description

The individual will be involved in the following critical activities:

- Involved in focused testinginvolving contact centersolutionsincluding call center routing and management, IVR and integrations with other systems.
- Work closely with CRM and .COM teams to understand routing strategiesforoptimalcustomer experience.
- Work closely with NICECXOneteam and platformand testing call flows.
- Create and run functional,integration,regression,andad-hoc, andtestcases;including both positive and negativescenarios.
- Create detailed, comprehensive, and well-structured test plansfor functional, integration and regression testing.
- Perform integration and functional testing for code delivered by the development team during each sprint.
- Participate in sprint planning and story creation toidentifyitems that will need to be resolved prior to testing
- Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs
- Design and implement test strategy and develop estimates.
- Providetechnicalleadership/supervisionfor the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing)
- Work closely withonshore andoffshore testers to ensure testing deliverables are met
- Follow standard QA methodologies to ensure the delivery of quality products.
- Log and report defects and escalate issues
- Work to meet projectschedules,timelinesanddeadlines.
- Experience with TestManagement tools(a plus)
- Support business users in UAT activities for all major and minor releases.
- Supportonce a monthweekend production validation for all major releases
- Strong attention to detail
- Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile

The ideal experience and critical competencies for the role include the following:

- Bachelor s degree in Computer Scienceor a related technical field
- 7+ years of experience in software testing or related fields.
- 3+ years of hand on Quality Assurance experience with a key role in building and enhancing a QA function.
- 2-5years ofexperience designing,implementing,and supporting cloud contact centersolutionincluding call center routing, IVR design and integrations.
- Strong understanding ofcontact center technologies including call center routing, IVR and integrations with other systems.
- ExperiencesupportingNICECXOneplatform, agent flow script, and data capture utilizingIncontactStudio
- Strong understanding of Call Flows
- Experience with Integration and Regression testing
- Experience and knowledge of Agile test management process and methodologies
- Experience with product development and testing life cycles including test approach and test case reviews.
- Experience creating and maintaining test suites and cases in Azure DevOps Test Plans.
- Experience in Test Automation using Seleniumand/orTOSCA (a plus)
- Familiaritywith web app/SAAS/Paassoftware development,AzureCloud computing solutions, Dynamics 365andworking knowledge of any Relational Database and DB Queries
- Professional experience with software lifecycle management / Azure DevOps in a fast-paced software environment
- The applicant must alsohave:Defect management experienceand Test Life Cycle Management,any period of experience creating and reviewing of Testing Artifacts right from Test Strategy through Test completion report.
- Must have working knowledge of DevOps Principles and Practices (CI, CD, Continuous Testing, etc.)

Role:Quality Assurance and Testing - Other

Industry Type:IT Services & Consulting

Department:Engineering - Software & QA

Employment Type:Full Time, Permanent

Role Category:Quality Assurance and Testing

Education

UG:Any Graduate

PG:Any Postgraduate