Techno Functional Consultant

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PAn India WO value -200k Key Responsibilities Design configure and customize the ServiceNow SAM module to meet business requirements Develop workflows business rules and integrations to support software asset lifecycle management Collaborate with stakeholders to analyze licensing requirements compliance positions and software usage Configure and manage software entitlement and reconciliation processes Integrate ServiceNow SAM with third-party tools e g SCCM Flexera JAMF BigFix Implement automation for software discovery normalization and reclamation Perform data analysis to improve software asset accuracy within the CMDB and SAM repository Provide technical expertise for platform upgrades and new feature enablement within SAM Troubleshoot and resolve issues related to software asset management processes Document configurations processes and best practices for ongoing operational support Qualifications Education Bachelor s degree in Computer Science Information Technology or a related field required Master s degree or equivalent experience is a plus Experience 7 years of IT experience with at least 5 years in ServiceNow development 2 years of hands-on experience in ServiceNow Software Asset Management SAM module Experience with asset management processes CMDB data modeling and integrations with discovery tools Previous experience in software license compliance optimization and vendor management preferred Technical Skills Strong knowledge of ServiceNow SAM and related Asset Management modules Proficiency in JavaScript Glide scripting and ServiceNow APIs Hands-on experience with SAM integrations e g SCCM Flexera JAMF BigFix Understanding of software license models perpetual subscription SaaS user-based Familiarity with ServiceNow CMDB and Discovery processes Experience using Flow Designer and IntegrationHub for process automation Knowledge of ITIL processes especially Asset Management and Configuration Management Certifications Preferred ServiceNow Certified System Administrator CSA - Required ServiceNow Certified Implementation Specialist - SAM - Preferred ServiceNow Certified Implementation Specialist - HAM plus ITIL v3 or v4 Foundation Certification Soft Skills Strong analytical and problem-solving skills Excellent written and verbal communication abilities Ability to collaborate with cross-functional and client-facing teams Detail-oriented and capable of working independently Strong organizational skills and ability to meet deadlines Do 1 Bridging the gap between project and support teams through techno-functional expertise For a new business implementation project drive the end to end process from business requirement management to integration configuration and production deployment Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch Support the solutioning team from architectural design coding testing and implementation Understand the functional design as well as technical design and architecture to be implemented on the ERP system Customize extend modify localize or integrate to the existing product by virtue of coding testing production Implement the business processes requirements and the underlying ERP technology to translate them into ERP solutions Write code as per the developmental standards to decide upon the implementation methodology Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries technical problems which may arise Create and deploy automation tools solutions to ensure process optimization and increase in efficiency Sink between technical and functional requirements of the project and provide solutioning advise to the client or internal teams accordingly Support on-site manager with the necessary details wrt any change and off-site support 2 Skill upgradation and competency building Clear wipro exams and internal certifications from time to time to upgrade the skills Attend trainings seminars to sharpen the knowledge in functional technical domain Write papers articles case studies and publish them on the intranet Deliver No Performance Parameter Measure 1 Contribution to customer projects Quality SLA ETA no of tickets resolved problem solved of change requests implemented zero customer escalation CSAT 2 Automation Process optimization reduction in process steps reduction in no of tickets raised 3 Skill upgradation of trainings certifications completed of papers articles written in a quarter Mandatory Skills Servicenow-Development Experience 5-8 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us Explore open roles that match your interests and skills If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity 2025 Wipro Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another