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Job Description About Axis Virtual Centre: Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experience. About the Role: The Unit Manager manages an outbound team (on partner payrolls) across various Banking products. The Unit Manager manages around 150 member team with the support of 9 to 10 Team Leaders and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channel. Key Responsibilities: - Supervise a team of 150+ strong tele callers who will be engaged in selling of products to existing customers of the bank. - Manage a team of Virtual Relationship Managers - Credit Card - Acquisition. - Develop and implement effective sales strategy to achieve business objectives. - Analyze business numbers to identify opportunities and gaps for corrective actions. - Ensure delivery of the sales targets assigned for the respective line of business. - Improve existing processes to enhance productivity and overall performance of the team. - Guide, coach and motivate teams across locations for improved performance Qualifications: Optimal qualification for success on the job is: - Post Graduate from recognized university with more than 6 years of relevant experience. Role Proficiencies: For successful execution of the job, the candidate should possess the following: - Sound knowledge of retail banking products and process. - Knowledge of digital banking channels like, Internet Banking, Mobile App. - Leadership skills, Inter personal skills, Analytical skills. #ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply

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