Migration Expert and Basis L3 Incident Management

3 weeks ago

India Bristlecone Full time

Job Description

We are hiring for the roles of Migration Expert and BASIS L3 Incident Management in SAP ECS project.

Candidate should have minimum of 6 years of experience in SAP BASIS, End to end Hands on Experience on OS / DB Migrations and excellent troubleshooting skills

Please apply via below Google forms

https://docs.google.com/forms/d/e/1FAIpQLSfgBPPQ2FA_B31vfZGRZRPoHkV36X1fE7urg9HhBgJlzNQYKQ/viewformusp=dialog

Key Responsibilities :

Migration Expert (TSM 2.0 Migration)

- Customer Meetings and manage technical customer expectations during brown field Migrations
- Lead end to end Migrations from SAP end as part of Migration Excellence Center or lead end to end Version upgrades in case of Upgrade Excellence Center.
- Support with technical Customer Issues.
- Bridge between internal delivery Teams and Customer.
- Supporting and anticipating Customers needs, capacity management, EWA reports, etc.
- Follow up Customer Dashboard on daily basis.
- Lead Technical meetings with the customers as well as follow up with ECS Delivery teams.
- Follow up with Service engineering for new 3rd party add-ons and products.
- Escalating tickets towards Delivery if no satisfactory response on the activity.
- Efforts to support Partner led migrations.
- Supporting customer escalations and actively participate in ECS war-room.
- Technical SPoC for Customers.
- Trusted Advisor for Customers (listening for pain points and suggest improvements, prioritizing urgent requests, etc.)

Basis LLD Incident Management

- Expert in Basis Area
- Expert in Troubleshooting skills for ABAP, Java, HANA database
- Expert in Cloud products like Cloud connector
- Knowledge in BOBJ BODS and other SAP Products
- Knowledge on Azure, AWS and GCP
- Upgrades and Migration will be added advantage

Qualifications

- 6+ years of SAP BASIS experience
- End to end hands-on Migration experience
- Excellent troubleshooting skills and Exposure to different SAP products
- Excellent written and verbal communication skills

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