Senior Executive

JOB DESCRIPTIONPosition Title Responsibility Level Senior ExecutiveFunction OperationsReports to -Assistant Manager OperationsPermanent Temporary PermanentSpan of Control NilLocation Gurgaon- C-61Fraud Detection SpecialistWe are seeking talented and self-motivated Fraud Detection Specialist to join our Fraud Operations team Our candidate will be responsible for all aspects of reviews as it relates to lending and credit card applications account openings fraud referrals and the review of transactional activity inbound outbound calls to confirm activity advising and assisting Management in making and implementing strategic decisions and objectives and driving business objectives Role Should have 1 years experience in a fraud and risk related role which includes Fraud prevention on bank accounts cheques and cards fraud Should have 1 years experience of customer service for fraud and risk related Inbound outbound calls Reviewing and verifying fraud related requests Analyzing customer accounts products and debit credit card risk and requesting or inquiring for additional information as necessary through outbound calls Ensuring compliance with regulatory standards Ensuring compliance with company client policies and guidelines Documenting and effectively communicating reasons for the approval rejection of transactions Responsibilities Conducts reviews and inquiries on identified and suspicious accounts within the specified systems Completes Inbound Outbound calls and take appropriate action based upon results Analyzes and reviews potentially fraudulent activity to ensure minimal loss to the organization Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraud Interacts with members as needed who are reporting fraudulent activity Reviews suspicious documentation submitted for new accounts Compiles information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted Enters and maintains accurate case detail notes for all alerts received and reports type of fraud on each occurrence xc2xb7Provides escalation and updates to supervisor regarding alerts worked Responds promptly and exercises exceptional communication skills in an effort to optimize each contact with members partners and external vendors banks Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction Fosters a culture of accountability collaboration speed innovation excellence and a fun work environment while continuously elevating the quality and caliber of our fiscal controls Performance parameters Productivity Quality Accuracy Turn Around Time and Cycle Time of work assigned Process Improvement initiatives Domain expertise and certifications scores Schedule adherence Punctuality and Discipline Organizational RelationshipsReports To Assistant ManagerSkillsDesirable Skills Attention to detail Commitment and drive for results Questioning reasoning and analytical Adaptable and Flexible Requires shift-work including weekends non-business hours and holidays Business Etiquette Technical Skills Basic strong internet research Google Docs and overall PC skills Typing speed of 30 words with high accuracy Soft skills Strong team player Ability to communicate correctly grammatically and contextually correct and clearly Good business writing skills High accuracy at work Self-Discipline Listening Patience Education Requirements and Work Experience Bachelor s degree required Exceptional English Comprehension Skills Should have 1 years experience in a fraud and risk related role which includes Fraud prevention on bank accounts cheques and card fraud Should have 6 months to 1 year experience of customer service for fraud and risk related Inbound outbound calls