Senior Customer Learning Manager, Global Data

3 weeks ago

Bangalore Karnataka, India London Stock Exchange Group Full time

The Senior Customer Learning Manager CLM is a key global partner and collaborator role in the a division of Customer Success The Senior CLM serves as the markets workflow expert for our and communities LSEG Academy is a global team of educators and practitioners offering enriched learning experiences to the communities we serve We partner with stakeholders to deliver targeted education resources and tools that empower our customers to realize the full value from the products and solutions they subscribe to On a given day you will collaborate with SMEs across the globe to design deliver and update customer facing training content suitable for live classes videos eLearning articles and or other learning modalities You will become the face of LSEG for learning often creating and leading classes for your communities What youll do Partner with stakeholders across Customer Success Marketing Product teams Content and industry to ideate create and deliver impactful learning for your target customer audiences Own and enhance customer curriculum by assessing learning needs for customers in your communities Build and or enhance customer curriculum materials video scripts and assets Develop and or author eLearning articles and learning videos Ensure translated content is aligned to latest versions of learning path courses and support subtitling of videos if required Deliver intermediate to advanced level classes Coach Support Associates delivering beginner level classes or Customer Success Managers covering non-English classes Deliver and or partner with internal external experts on market topic webinars and manage all aspects from preparation to post session follow up activity Review attendance stats view rates customer feedback and act on insights Market and promote content with stakeholders and networks to maximize impact Who you are Fluent in English with clear pronunciation Strong customer and product workflow expertise in one or more of the following areas with preference to Real-Time 5 years markets experience 5 years experience with LSEG solutions or other enterprise data solutions Undergraduate degree or related CFA MBA or other relevant designations welcomed Demonstrated leadership qualities Enjoy coaching and elevating performance Proactive and resourceful Skills youll need Solid professional writing and editorial skills story telling experience a bonus Strong digital presentation skills On-line presentation software WebEx Teams Zoom Project management organization attention to detail and planning Have your finger on the pulse of market and industry trends A level of expertise and or comfort with at least some of the following Content Fixed Income ETI OTC Derivatives Entities data Pricing Corporate Actions Economic data Analytics Technology Cloud AWS GCP Azure APIs Python SQL FTP Data Integration and Implementation Personas Developers App Owners Data Engineers Quants Business Analysts Pricing and Risk What youll get A global diverse team of partners and mentors to support your success A global platform to share and promote your ideas and learning creations Flexible and supportive working environment Career development and growth opportunities Competitive benefits and incentives opportunities Please Note This is primarily a remote role with occasional time in the office or at client sites for team connectivity learning and development or delivering Face-to-Face training as agreed with your people leader On occasion you may be required to travel for participation in events or to deliver training F2F You will need to be available to work either EMEA or AMERS working hours as agreed by your leader LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyones race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs Please take a moment to read this carefully as it describes what personal information London Stock Exchange Group LSEG we may hold about you what its used for and how its obtained If you are submitting as a Recruitment Agency Partner it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice London Stock Exchange Group

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