Service Excellence

Service Excellence Enablement Manager General Information Req WD00089887 Career area Services Country Region India State Karnataka City BANGALORE Date Friday October 24 2025 Working time Full-time Additional Locations India - Karn taka - Bangalore India - Karn taka - BANGALORE Why Work at Lenovo We are Lenovo We do what we say We own what we do We WOW our customers Lenovo is a US 69 billion revenue global technology powerhouse ranked 196 in the Fortune Global 500 and serving millions of customers every day in 180 markets Focused on a bold vision to deliver Smarter Technology for All Lenovo has built on its success as the world s largest PC company with a full-stack portfolio of AI-enabled AI-ready and AI-optimized devices PCs workstations smartphones tablets infrastructure server storage edge high performance computing and software defined infrastructure software solutions and services Lenovo s continued investment in world-changing innovation is building a more equitable trustworthy and smarter future for everyone everywhere Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited HKSE 992 ADR LNVGY This transformation together with Lenovo s world-changing innovation is building a more inclusive trustworthy and smarter future for everyone everywhere To find out more visit and read about the latest news via our Description and Requirements Role Summary - Service Excellence Enablement Manager responsible for driving service transformation and automation initiatives to enhance operational efficiency and customer experience Focused on process optimization digital enablement and implementing innovative solutions that deliver measurable business impact Own and drive key deliverable 1 Lead AI Strategic Initiatives Conceptualize lead and moderate cross-functional teams on Change the Business projects in partnership with the broader team 2 Program Governance Own the BMS for end-to-end execution of strategic initiatives ensuring timely delivery of defined objectives especially on AI led efficiency workstreams 3 Drive Operational Insights Collaborate with Regional Operational stake holders in identifying critical enhancement opportunities and gather market intelligence 4 Benchmark Best Practices Analyze and adopt key cross-region and cross-geo initiatives to ensure alignment and implementation of best practices 5 Revenue growth Support initiatives to enhance service-level agreements and improve competitiveness in service bids building a 5M revenue book over two year period 6 Efficiency Projects Oversee execution of Stamp efficiency projects ensuring timely completion and realization of cost-saving commitments 7 Regional Representation Act as the primary point of contact for key AP and WW projects ensuring execution rigor and alignment with global priorities 8 Enable NPI Support enablement for cross-brand launches e g MotoBook MotoPad to ensure seamless service readiness Education and Experience Degree in IT or related discipline 15-20 years experience in program project management from conception to execution in services transformation automation related projects Good understanding or knowledge on AI technologies preferred Excellent communication interpersonal and leadership skills Additional Locations India - Karn taka - Bangalore India - Karn taka - BANGALORE India India - Karn taka India - Karn taka - Bangalore India - Karn taka - BANGALORE NOTICE FOR PUBLIC At Lenovo we follow strict policies and legal compliance for our recruitment process which includes role alignment employment terms discussion final selection and offer approval and recording transactions in our internal system Interviews may be conducted via audio video or in-person depending on the role and you will always meet with an official Lenovo representative Please beware of fraudulent recruiters posing as Lenovo representatives They may request cash deposits or personal information Always apply through official Lenovo channels and never share sensitive information Lenovo does not solicit money or sensitive information from applicants and will not request payments for training or equipment Kindly verify job offers through the official or contact IndiaTA lenovo com Stay informed and cautious to protect yourself from recruitment fraud Report any suspicious activity to local authorities