Support Engineer 2

13 hours ago

Bangalore Karnataka, India blue yonder Full time

Scope Deliver flawless application support to Blue Yonder customers by resolving complex solution issues Drive resolution of escalated and complex solution issues in collaboration with multiple Blue Yonder and customer stakeholders Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and industry domain Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction consumption and adoption of the service Our current technical environment Demonstrates strong technical expertise as required to support concerned solution for e g - DBMS ex SQL Oracle for application support writing reviewing and im proving queries procedures etc - Troubleshooting Application issues Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics Splunk etc - to monitor application health and to investigate application issues - to analyze trends and draw conclusions to reduce eliminate recurring high impacting issues What you ll do Delivers excellent customer experience by Understanding customer raised issues and take appropriate actions to resolve the same - Cloud SaaS Reviewing the product source code or design document as necessary Owning and resolve all cases for global customers adhering to defined SLA s Documenting learnings and create knowledge articles for repeated cases Replicating and maintain customer environments Maintaining knowledge of customer solution and customization Demonstrating sense of urgency and swiftness with all customer interactions Acting as Techno-functional POC for all cases and ensure timely triage and assignment Utilizing instant messenger and other tools to collaborate globally Working in shifts and being flexible with the timings Meeting organization and team level goals Improving Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until case closure Identifying areas of improvement and scope of automation on routine tasks or activities Helping in meeting team level goals and be a team player What we are looking for Bachelor s degree STEM preferred and minimum 4 to 6 years Strong DBMS ex SQL Oracle skill set with atleast 4 years hands on Good Communication and Strong Analytical Skills Person with prior support experience with fair knowledge on handling issues within SLA s Preferably Blue Yonder TMS knowledge else basic Supply Chain domain experience Person who can communicate flawless with Customer and other stakeholders Possess Strong Techno-Functional Expertise Tech Savvy able to adapt to any technology faster Experience with varied tools such as AppD Splunk SNOW Good Team Player Our Values If you want to know the heart of a company take a look at their values Ours unite us They are what drive our success - and the success of our customers Does your heart beat like ours Find out here All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status

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