▷ (Immediate Start) Customer Service Executive

6 days ago

Gurugram India TrulyMadly Full time

Job Description We are seeking a proactive and empathetic Customer Service Executive to join our team. The ideal candidate will be the first point of contact for our users, providing timely support, resolving queries, and ensuring a positive experience on the Trulymadly platform. Responsibilities - Respond promptly and professionally to customer inquiries via chat, email, and phone. - Assist users with account setup, profile issues, and troubleshooting app-related problems. - Handle user reports and complaints with empathy and escalate issues when necessary. - Maintain accurate records of customer interactions in the CRM system. - Collaborate with product and engineering teams to report and resolve technical issues. - Provide feedback on recurring issues and suggest improvements to enhance user satisfaction. - Uphold company policies and ensure compliance with data privacy standards. Requirements - Minimum 1-2 years of experience in customer service or support roles, preferably in tech or app-based businesses. - Strong communication skills in English and Hindi (additional regional languages are a plus). - Patience, empathy, and a problem-solving attitude. - Ability to work in a fast-paced environment and handle multiple queries efficiently. - Basic technical knowledge of mobile apps and social platforms is preferred. - Familiarity with CRM tools and customer support software is an advantage. - Flexible to work in shifts as per business needs. This job was posted by Amit Gupta from Truly Madly.

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