Production Support Engineer

4 weeks ago

Mumbai, India SID Global Solutions Full time

Job Title : IT Operations Support Lead

Location : Andheri East, Mumbai

Years of Experience : 10+ Years

Mandatory : Nights Shifts & 6 Days a week working onsite

Mandatory skill set : Expertise with EOD/BOD in production environment, DC/DR Switch & Failovers, Linux, Control-M, Dynatrace

Qualifications:

Bachelor’s degree in computer science, Information Technology, or in related field.

Experience:

6+ year of experience in handling financial critical system operation for Exchange, Clearing Corporation, or banking industry

Preferred Domains:

Stock or Commodity Exchange / Broking Firms, IT enabled services / Banking / Financial / etc

Responsibilities:

- Manage and oversee production systems during night shifts, ensuring smooth operations and prompt response to incidents.
- Execute End-of-Day (EOD) and Beginning-of-Day (BOD) job processes, ensuring timely and accurate completion.
- Coordinate DC and DR failover activities, ensuring the availability and reliability of critical systems.
- System patching activities, ensuring that all systems are up-to-date with the latest security and functionality updates.
- Collaborate with different teams, including development, infrastructure, and support teams and business team, to address and resolve production issues efficiently.
- Prepare and share comprehensive periodic status reports detailing the performance, incidents, and improvements made during the week.
- Manage and administer Linux-based systems, ensuring optimal performance, security and availability.
- Evaluation and performance optimisation of the system.
- Collaboration with Software vendor and OEMs

Preferred Skills

- Experience with EOD/BOD job handling and managing DC, DR failover activities.
- System patching processes and coordination with different teams.
- Knowledge and hands-on experience in managing Linux systems.
- Basic understanding of database systems (DB2)
- Excellent communication and collaboration skills.
- Ability to work independently and make critical decisions during the night shift.
- Dedication towards duties and responsibilities and should take initiatives.
- Team building and leadership

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