▷ (Apply in 3 Minutes) Product Support Specialist

2 days ago

India McLaren Strategic Solutions (MSS) Full time

Job Description About Us Next Generation of Technology Consulting Our approach is built on delivering value by combining our powerful ecosystem of platforms with capital efficient execution. We bring together deep domain expertise and our strength in technology to help the world's leading businesses build their digital core, optimize operations, accelerate revenue growth and deliver tangible outcomes at speed and scale. Job Description This is a remote position. Product Support Specialist will provide support for our platform, assisting customers, troubleshooting issues, and ensuring smooth adoption and usage of our solutions. This role involves close collaboration with Product, Engineering, and Customer Success teams to enhance customer satisfaction. Key Responsibilities - Serve as the primary point of contact for customer inquiries via email, chat, and ticketing systems. - Troubleshoot product-related issues, identify root causes, and provide timely resolutions or workarounds. - Escalate complex issues to engineering or product teams while ensuring proper follow up and communication with customers. - Document solutions, FAQs, and best practices to build and maintain a robust knowledge base. - Collaborate with cross-functional teams to communicate customer feedback and influence product improvements. - Assist with onboarding and training customers on product features and workflows. Track, monitor, and report on customer support metrics Requirements Must-Have Skills - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience) - Strong problem-solving and troubleshooting skills - Excellent written and verbal communication skills - Experience with ticketing systems (e.g., Azure DevOps, Jira) and collaboration tools (e.g., Slack, MS Teams) - Ability to multitask, prioritize, and work effectively under pressure Nice-to-Have Skills - Basic understanding of APIs, SQL, Blockchain and Payments Benefits McLaren Strategic Solutions (MSS) is a global technology consulting and digital transformation firm headquartered in California with offices in India and operations across several countries. Founded around 2020, it serves Fortune 500 clients in sectors like banking, healthcare, and manufacturing. MSS specializes in cloud services, AI and data engineering, automation, cybersecurity, and application modernization. With over 500 employees and growing, including a new development center in Goa, the company focuses on innovation, client-centric solutions, and sustainable growth. Employee Benefits - Medical Insurance coverage - Gratuity

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