▷ [High Salary] Desktop Support Engineer - Network Security

4 days ago

Jaipur India VGL Group Full time

Job Description Job Overview - Hardware Maintenance : Install, configure, and maintain all hardware components, including desktops, laptops, printers, servers, and other peripherals. - Troubleshooting : Diagnose and resolve hardware-related issues, such as malfunctioning components, connectivity problems, and peripheral failures. - Repairs and Replacements : Conduct repairs on faulty hardware or arrange for replacements as needed, ensuring minimal disruption to the business. - Inventory Management : Maintain an accurate inventory of all hardware assets, including tracking of warranty status and managing lifecycle replacements. - User Support : Provide technical support to end-users for hardware-related issues, ensuring prompt and effective resolutions. - Documentation : Keep detailed records of all hardware configurations, repairs, and updates. - Network Maintenance : Monitor and maintain network hardware and software, including routers, switches, firewalls, and wireless access points. - Troubleshooting : Diagnose and resolve network issues, including connectivity problems, hardware failures, and software conflicts. - Network Security : Implement and manage network security measures to protect against unauthorized access, data breaches, and other security threats. - System Updates : Perform regular updates and patches to network systems and software to ensure they are up-to-date with the latest security protocols and features. - User Support : Provide technical support to end-users for network-related issues, including connectivity problems, VPN access, and network printer setup. - Documentation : Maintain accurate records of network configurations, changes, and troubleshooting steps. - Network Optimization : Analyze network performance and implement improvements to increase efficiency and reduce downtime. Qualifications - Bachelors degree & Information Technology, or a related field. - Certifications CCNA/MCSA/ Hardware A+ /Networking Certification - Proven experience in network support, with a solid understanding of network infrastructure and protocols. - Strong problem-solving skills and the ability to work under pressure. - Excellent communication skills, both written and verbal (ref:hirist.tech)

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