▷ 3 Days Left: Voice

Job Description - Training Delivery: - Conduct engaging and interactive voice and accent training sessions for new hires and existing employees. - Facilitate workshops on phonetics, articulation, pitch control, intonation, rhythm, and stress patterns. - Provide training on cross-cultural communication and understanding various global accents (e.g., American, British, Australian, neutral global English). - Utilize a variety of training methodologies, including instructor-led sessions, group activities, role-playing, and one-on-one coaching. - Deliver refresher training modules to maintain and improve communication quality standards. - Curriculum Development: - Design, develop, and update training modules and materials based on identified training needs and evolving communication standards. - Customize training programs to address specific linguistic challenges and organizational requirements. - Create practical exercises, assessments, and feedback mechanisms to support learning. - Assessment & Coaching: - Conduct pre- and post-training voice assessments to evaluate communication skills and identify areas for improvement. - Monitor calls, emails, or chat interactions to assess communication quality, soft skills, and adherence to communication standards. - Provide constructive and personalized feedback to trainees using various feedback models (e.g., Sandwich Model, GROW Model). - Implement action plans for individuals requiring targeted improvement. - Track and report on trainee progress and training effectiveness. - Performance Improvement & Collaboration: - Collaborate with Quality Assurance (QA) teams to align communication standards and ensure consistent quality. - Work closely with operations managers and team leaders to identify training needs and provide ongoing support. - Analyze performance data to identify root causes of communication gaps and drive continuous improvement initiatives. - Stay updated with the latest trends, techniques, and tools in voice training, accent neutralization, and communication skills development. - Documentation & Reporting: - Maintain accurate records of training attendance, progress, and performance. - Generate daily, weekly, and monthly reports on training activities and outcomes. Qualifications: - Education: Bachelor's degree in Linguistics, English, Communications, Education, or a related field. - Experience: Proven experience (X+ years, e.g., 2-5 years) as a Voice & Accent Trainer, Soft Skills Trainer, or similar role, preferably in a BPO, contact center, or corporate training environment. - Certifications (Preferred): Certification in Voice and Accent Training, TESOL/TEFL, or Train the Trainer certification. Required Skills: - Exceptional Command of English: Excellent verbal and written communication skills with a neutral accent. - Phonetics & Linguistics: Strong understanding of phonetics, vocal physiology, and the intricacies of English sounds (vowels, consonants, stress, intonation). - Training & Coaching Expertise: - Demonstrated ability to design, develop, and deliver effective training programs. - Proficiency in various training methodologies and adult learning principles. - Strong coaching and mentoring skills, with the ability to provide constructive feedback. - Interpersonal Skills: - Excellent interpersonal and communication skills to connect with diverse learners. - Patience, empathy, and the ability to motivate and inspire individuals. - Analytical Skills: Ability to assess individual learning styles and adapt training methods accordingly. Strong analytical skills to identify communication gaps and develop targeted solutions. - Technical Proficiency: Proficient in MS Office Suite (Word, Excel, PowerPoint). Familiarity with Learning Management Systems (LMS) is a plus. - Adaptability: Ability to work in a dynamic and fast-paced environment. - Self-Motivated: Proactive and able to work independently as well as part of a team. Desired Attributes: - Passion for language and communication. - Cultural sensitivity and awareness. - A keen ear for subtle nuances in speech. - Ability to make learning engaging and fun.