India Operations Lead

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward What this job involves Deliver outstanding service both to clients and internally by leading monitoring and managing Facilities operations on the JLL account with a focus on financial and team management development reporting compliance operations service contracts health and safety sustainability risk Be the primary point of contact for client leadership team in the region Drive execution of Operational Efficiencies in alignment with client expectations and JLL objectives and commitments on the account Develop and maintain outstanding relationships with stakeholders Work in close collaboration with other services pillar leads to ensure integration cross functionally and seamless end to end delivery of JLL services to client What your day-to-day will look like India Operations Lead Leading on-site operations Are you pro at a Interpersonal skills with a strong client focus working as Team Leader you should be with line management skills and the ability to delegate you must have strong Client Supplier relationship management skills Technical comprehension and experience with performance based service contracts and vendor management and have good knowledge of occupational safety requirements As this profile requires you must have Strong budget management and financial analysis skills with Excellent written and oral communication skills Working with a team you ll be responsible to oversee the day-to-day client activities meeting deliverables and adding quality to services at multiple sites as JLL SPOC for client ensuring adherence to standards agreed as a part of SOW with client for the account You ll also implement building procedures and performance measures as agreed with Client as part of SOW contract deliverables and with effective monitoring ensure that they are always maintained Below are detail Goals and responsibilities for this position Operations delivery - You will be responsible for overall service delivery for all locations in respective region With strong focus on Back to Basics improved delivery standards and maintaining JLL and Client deliverables with strong monitoring and governance process You must ensure adherence to SLA KPI s and ensure deviations are tracked with proper action plan and avoid recurrence You should be able to manage all escalations and have detailed analysis of all issues challenges with effective coordination with client leads operations team Drive a service excellence culture within the delivery and operational management teams Work with teams to create an environment that drives continuous improvement sustainability and innovation to meet account objectives Monitor all scheduled activities Planned Preventive Maintenance plan in conjunction with agreed SOW SLA standards and have strong monitoring controls to ensure no deviations on deliverables Drive a detailed Facility Inspection Framework to identify challenges issues risks and ensure that all are tracked with detail action plan and closure is tracked with structured connects with client SPOC s JLL Leads Ensure all incidents are reported as per Client reporting procedures have a mitigation plan RCCA submitted as per agreed timelines ensuring communication process is followed within JLL and the client SPOC s Service Partner Management - Ensure proper governance to track deliverables of all service partners at location as per SOW SLA Structured Performance Review meetings and track all action points and no deviations to process standards by any service partner staff at site Resource Management - Build and maintain a high performing and efficient team by identifying and promoting top talent You are also responsible for monitoring and managing the performance goals of the staff Ensure each member of staff within the team has a personal development plan and it is reviewed as per firm s policies and timelines As a Ops Lead you are responsible for the structure of the team and manage any recruitment or performance management issues in-line with JLL Client processes and procedures You must demonstrate robust succession planning for all critical roles in the account and have effective coordination with JLL Corporate support functions - Admin HR TA L D team As a part of Digital Initiative you are required to involve in Implementation and Use of Technology Tools by JLL and ensure its operations and further periodic analysis is done and reports submission to client You also have to engage with JLL Technology Team Platform support team to ensure all tools modules are up and running You need to work closely with service partners adhoc vendors for effective management of all deliverables and monitor performance on site with timely highlighting challenges to SCM Lead India Account Lead Winning our clients trust As the India Operations Lead you ll be working frequently with local operations team from client as well as client leadership team so you ll need to build strong relationships with them Likewise you ll need to be proactive and engaging and make sure that the clients expectations are met each time You will also be the go-to person for any facilities-related concerns Keeping an eye on budget and contracts Do you have a solid background in finance management As the person in charge you will take care of the site s financial operations Also part of your job is to coordinate with vendors and suppliers and make sure that they deliver quality work practices according to the contract and at the right cost You also have to ensure budgets are managed for all activities and no deviations to it Promoting teamwork across the board At JLL we strongly believe that teamwork is the secret behind every successful company Do you share our thoughts If so then you are what we re looking for In this role you will support our people s growth and development through effective training and coaching sessions Likewise you ll promote a culture that upholds the I am JLL core behaviours and fosters teamwork cooperation and performance excellence Also part of your job is to ensure that the team is constantly motivated and that trust and work ethics prevail among members Required Skills and Experience Competent and goal-driven Graduation with 15 years of experience in Facilities Admin and managing large and diverse teams multiple stakeholders and matrix working environment s Proven ability to initiate continuous improvement initiatives and follow through in areas of Engineering Strategic Initiatives Sustainability Human Experience Innovations and Workplace You also need to Demonstrate client relationship skills and desire to deliver superior client services Flexible - able to adapt and effectively deal with rapidly changing client requirements stressful situations Demonstrated Strong analytical organization finance management and presentation skills You should be Strong communicator and active listener - possess strong verbal written communication skills English Organised and analytical We re looking for a self-motivated and quick-thinking India Lead who can solve problems using quantitative methods and holistic approaches Likewise we re on the lookout for well-organised leaders who plan tasks in advance and constantly stay ahead of deadlines Engaging and professional A passion for excellence is what makes a great leader We ll need someone who can do more than the bare minimum to meet our clients expectations In this role you ll also be working with different kinds of people so you ll need to be an expert in handling them professionally Likewise you ll need to effectively manage train and inspire the team to always do better You ll also need to take the time to listen to your people to create better work impact Location On-site -Bengaluru KA Scheduled Weekly Hours 48 If this job description resonates with you we encourage you to apply even if you don t meet all of the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at accomodationrequest am jll com This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL