Servicenow Developer

2 weeks ago

Chennai, Tamil Nadu, India virtusa Full time

Title Servicenow DeveloperTier Tier 2 Lead Software EngineerSNOW CSM Total experience 7 yrs ServiceNow Certified System Administrator Certification Latest or Latest -1 if certification is not readily available then need to complete the certification before joining the work Customer Service Management CSM Implementation Specialist preferred to have but if candidates has good implementation expertise then this is not mandatory Good implementation experience is mandatory Chennai Location working from customer premise is mandatoryJob Purpose Implement SNOW CSM applications development integration plans and processes to provide development testing debugging maintenance and documentation of the SNOW CSM applications in line with business strategy and objectives and Group guidelines and policies Responsible for Go-Live Readiness and communication to the respective stake holders Accountable for collecting the master data from Business to upload in the Product To maintain and respond on time to the Business regarding any ticket issues and escalationMain tasks key responsibilities Implement IT SNOW CSM development Integration plans and processes to meet business requirements for new and revised SNOW CSM GSConnect system and programs Support project management by preparing progress reports and status of key milestones for SNOW CSM GSConnect development integration projects Prepare code or modify SNOW CSM GSConnect components based on design specifications while adhering to defined programming standards structured coding techniques and development methodologies Conduct code reviews identify potential issues and provide feedback for appropriate revisions Plan and implement steps to create interfaces between major systems Perform maintenance and problem resolution on single or multiple applications or interfaces Identify opportunities for improving SNOW CSM GSConnect functionality and performance issues by working with customers and architecture resources Coordinate design and maintain a test environment including data customization i e aging creation manipulation extraction etc Select and apply appropriate tools to manage test processes validate results and perform various levels of testing appropriate to the environment Develop test deliverables in line with pre defined areas of quality control i e test planning test preparation test execution defect management and test reporting including building definitions specification requirement decomposition and requirement matrices Determine test cases conditions checklists decision tables systems controls and auditability checks Oversee and facilitate the test process including structuring facilitating or participating in reviews and inspectionsExperience Around 2 years in hands on experience in ServiceNow CSM Product Service Now Administrator Certification Service Now Implementation Specialist Certification Virtusa

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