Operations Manager

Job Number 24149837 Job Category Rooms Guest Services Operations Location Four Points by Sheraton Chennai OMR Survey No 169 Plot 1B 1A Sholinganallur Chennai India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYResponsible for assisting in successfully executing all operations in the hotel Operations departments may include Front Office Business Center Recreation Health Club Housekeeping Food and Beverage Culinary and Engineering Maintenance and managing staff Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department Ensures that standards and procedures are being followed Leads specific team while assisting with meeting or exceeding property goals CANDIDATE PROFILEEducation and Experience High school diploma or GED 4 years experience in the guest services front desk housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major 2 years experience in the guest services front desk housekeeping or related professional area CORE WORK ACTIVITIESLeading Operations Team Ensures that goals are being translated to the team as they relate to guest tracking and productivity Creates and nurtures a property environment that emphasizes motivation empowerment teamwork continuous improvement and a passion for providing service Understands employee and guest satisfaction results and developing game plans to attack need areas and expand on the strengths Ensures that the team has the capabilities to meet expectations Leads by example demonstrating self-confidence energy and enthusiasm Assists employees in understanding guests ever-changing needs and expectations and exceeding them Managing Property Operations Function s Follows property specific second effort and recovery plan Publishes all guest satisfaction results in a timely fashion including all guest satisfaction forms comment cards and guest letters Takes proactive approaches when dealing with employee concerns Extends professionalism and courtesy to employees at all times Communicates updates all goals and results with employees Meets semiannually with staff on a one-to-one basis Assists teaches the team scheduling against guest and hours occupied room goals Performs hourly job functions as needed Managing and Monitoring Activities that Affect the Guest Experience Provides excellent customer service by being readily available approachable for all guests Takes proactive approaches when dealing with guest concerns Extends professionalism and courtesy to guests at all times Responds timely to customer service department request Ensures all team members meet or exceed all hospitality requirements Managing Profitability Assists in performing required annual Quality audit with GM RD Ensures a viable key control program is in place Reviews financial statements sales and activity reports and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement Conducting Human Resources Activities Interviews and assists in making hiring decisions Receives hiring recommendations from team supervisors Ensures orientations for new team members are thorough and completed in a timely fashion Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law Where timeless classics are woven with modern details Where business meets pleasure Where even when travelers are global they can experience the local As a member of the team you will become part of our united Four Points by Sheraton community where everyone is welcome we support each other and every hotel matters We provide exactly what guests need in an uncomplicated way If you are seeking opportunities to put guests at ease in a friendly genuine and approachable environment join our team In joining Four Points you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you