Uk International voices process

7 days ago


Mumbai, India Tech Mahindra Limited Full time

Job Description Description This role is for freshers/entry-level candidates looking to start their career in international voice processes. As a member of our team, you will engage with customers from the UK, providing top-notch support and solutions to their inquiries. Responsibilities - Handle international customer queries via voice communication. - Provide accurate information and solutions to customer issues. - Maintain a high level of professionalism and customer service standards. - Collaborate with team members to improve processes and customer satisfaction. - Document customer interactions and feedback accurately. - Participate in training and development programs to enhance skills. Skills and Qualifications - Excellent verbal and written communication skills in English. - Strong listening skills and empathy towards customers. - Ability to work in a fast-paced environment. - Basic computer literacy and familiarity with CRM software. - Good problem-solving skills and attention to detail. - Ability to work in flexible shifts, including night shifts if required. Contact - Swati Singh8691061171



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