15h Left Operations Manager

Management Level FEquiniti is a leading international provider of shareholder pension remediation and credit technology With over 6000 employees it supports 37 million people in 120 countries EQ s vision is to be the leading global share registrar offering complementary services to its client base and our values set the core foundations to our success We are TRUSTED to deliver on our commitments COMMERCIAL in building long term value COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services EQ India provides Information Technology Services BPO Marketing Sales Support People Services Finance Shared services support to various EQ Group companies and clients of EQ EQ India has 1300 employees- operating out of capability centres in Bangalore and Chennai There has never been a better time to join EQCore Duties and ResponsibilitiesDelivering services to the highest possible standard addressing any risk issues to minimise operational lossesEnsure that staff are appropriately trained deployed counselled and motivated so that their individual and collective performance meets the current and future needs of the business actively coaching and developing all direct reportsMonitor the team to ensure that all regulations including security measures are maintained Identify review and where appropriate implement improvements to processes in order to contribute to business efficiency goalsWhen required support plan communicate and implement both central and locally driven changes ensuring such changes are implemented with the minimum of disruption to servicesUse the CAPA process to ensure that all adverse trends in problem occurrence and or workflow are fully investigated and action taken to minimise the risk of re-occurrenceIdentify plan delegate and where appropriate manage projects ensuring these are delivered on time within budget to specificationEnsure that the operation unit works to support all area of our quality policyEnsure the operation remains compliant with all best practice standards and reporting requirements together with all relevant regulatory and statutory requirements where appropriate implementing actions to protect Equinitis business at all timesAlways to undertake the duties of this role in accordance with the requirements of Equinitis Regulators including the financial market Principles for Business Develop and maintain relationship across Equiniti that support the delivery of business KPIsCompetencies and ExperienceThe candidate should demonstrate the following experience skills and behaviours Two or more years of proven success and experience in an operations management Team leaders role that includes any prior outside EQ experience Objectively assess the performance of others in accordance with the process assessing capabilities and potentialGive constructive feedback in order to identify individuals development needs Maintain consistency and fairness throughout the process Undertake and use management techniques to monitor financial resources for specific business unit projectsLead motivate and support a large team within a time-sensitive and demanding environment including career development plans for team members Uses project management techniques to support and or undertake projects recognising and planning for particular areas of uncertaintyEnsure that work undertaken either by an internal external consultant constitutes the planned end product meeting the requirements of the businessCommunicate and explain change effectivelyPlan and implement changes gaining commitment and understanding minimising disruption to our serviceKnowledge and experience of Financial MarketsSEC ICSA qualification including Compliance module must be achieved within 1 year of appointment Benefits Being a permanent member of the team at EQ you will be rewarded by our company benefits these are just a few of what is on offer 3 days of additional leaves on above statutory requirement along with 2 days of voluntary leaves to pursue the CSR initiativesBusiness related certification expense reimbursementComprehensive Medical Assurance coverage for dependents ParentsCab transport for staff working in UK US shiftAccidental Life cover 3 times of concerned CTCWe are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships Please note any offer of employment is subject to satisfactory pre-employment screening checks